About PathFactory
PathFactory is a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences for their buyers. It uses AI to track user behavior and recommend the most relevant content to each individual. With our proprietary content intelligence data, we provide insights into how buyers are engaging with content, helping you optimize your content strategy, and connect with your buyers in a more personalized and meaningful way to drive pipeline and revenue.
PathFactory has been recognized by Deloitte as one of North America’s 2020 Technology Fast 500 companies. PathFactory was also named the 2023 Top-Rated Content Marketing Software by TrustRadius, a 2023 Content Experience Leader by G2, and a Cool Vendor in Technology Marketing by Gartner.
Visit PathFactory.com to see how we can supercharge your ABM, Partner Marketing, Web Personalization and Sales Interactions.
Job Description
We’re on the lookout for a Customer Success Coordinator to join our dynamic team at PathFactory. If you possess a passion for learning, growth, and thrive in a collaborative environment, we want to hear from you. As a Customer Success Coordinator, you will work closely with the Customer Success team to support customers with data insights and strategic deliverables to help them adopt all areas of our product while highlighting measurable client value.
As the next Customer Success Coordinator, you will:
- Review and action tickets submitted by our Customer Success Managers, including tasks such as creating custom landing pages, conducting business review analytics, developing microsites, generating reports, and fulfilling other requirements as needed.
- Collaborate with the Customer Experience team to deliver insights and provide both tactical and strategic recommendations throughout the customer lifecycle to proactively drive adoption of the PathFactory product to support customer goals.
- Develop proficiency as a power user of the PathFactory platform, executing diverse use cases across modules, and creating new ways to leverage the product and highlight its value.
- Participate in initiatives alongside the Customer Experience team to increase adoption and usage among our customers.
What You'll Need:
- 2+ years of experience in the technology industry (preferably in B2B SaaS) in customer success, project management, account management, or consulting.
- Proficient in project management, with an ability to execute strategic and accurate deliverables on time.
- Knowledgeable about the digital marketing space and passionate about MarTech, aligning with PathFactory’s focus.
- Marketing knowledge, including marketing automation platform functionality and principles of ABM, Demand Generation, and Content Marketing.
- Experience working with Salesforce is a plus.
- Self-motivated and a quick learner, capable of optimizing platform features and efficiently scaling usage for maximum output.
- Ability to translate customer requests into actionable tasks. We move at Intelligent Speed and your ability to demonstrate this is key to your and our success.
- Exceptional organizational abilities, adept at prioritizing tasks and managing time effectively.
- Strong written and verbal communication skills, enabling you to express ideas clearly and professionally.
- Proactive in seeking assistance when needed but also demonstrates initiative in problem-solving.
- Available to work 5 hours during the company's core business hours (EST).
Location
This is a remote role in India, preferably in Chennai, Mumbai, Delhi, Hyderabad, or Bangalore. Flexibility for other locations will be considered.
Our Interview Process
We know that looking for a new role can be both exciting and time-consuming, and we want to thank you in advance for taking the time to apply to PathFactory. To help you understand our interview process, please see the potential next steps below.
- A 30-minute (audio) screening call with a member of our HR team to give you a better insight into the role and PathFactory while learning about your unique experience and skill set.
- A 30-minute (video) interview with our hiring manager to discuss your experience in-depth and give you the chance to learn about the manager’s leadership style and role expectations.
- A take-home assignment for you to showcase your technical skills.
- A 45-minute (video) team interview to discuss your assignment and working style and for you to learn more about the day-to-day aspects of the role.
Interested? We’d love to hear from you.
If you believe you have the right stuff, apply below. Attach your resume and a short cover letter telling us why you are the right person for this job! We are marketers, not HR people, so feel free to let a bit of your personality come through.
PathFactory is an equal-opportunity employer.
It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. PathFactory is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
