CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Job Summary
As the Program Manager, you will be instrumental in ensuring the highest standards of efficiency and deliverables while executing assigned contract functions. Your role will be pivotal in strengthening customer relationships and consistently meeting contract requirements.
Job Responsibilities:
- Effectively direct the program to achieve assigned objectives and ensure full contract compliance. Monitor metrics and daily operations to ensure success.
- Collaborate with program leaders, including the medical director, management teams, and corporate support teams, to improve processes, identify training needs, and pinpoint improvement opportunities. Assist in budget review and management.
- Works with management and corporate team for the enhancement of the RFP, new RFP cycles and related new business initiatives.
- Continually assess all systems, including contracts, policies and procedures, and workflows, to ensure a high level of customer satisfaction for all stakeholders.
- Supports system workflows, recommends efficiencies, and participates in User Acceptance Testing (UAT) activities for system upgrades and enhancements.
- Work with the management team to create an organizational structure that ensures effective processes and work designs.
- Support budget review and analysis to ensure the program’s financial success.
- Provide technical assistance and training to providers
- Identify development opportunities for staff and teams to enhance their skills and performance.
- Provide supervision to staff to ensure excellent customer satisfaction.
- Conduct ongoing monitoring and supervision to meet contract deliverables for all operations.
- Deliver data analysis and reporting that aligns with the contractor’s goals of quality care and cost-effectiveness in a timely manner.
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary.
Required Qualifications/Experience:
- Bachelor’s degree from an accredited college or university.
- Minimum of 5 years of experience in healthcare operations, or an equivalent combination of education and experience.
- Licensure in a healthcare field, such as LCSW, RN, or Psychologist, in the State of Washington or New York.
- In-depth knowledge of best practices in healthcare operations.
- Familiarity with government policy and structure.
- Extensive experience and knowledge of metrics, productivity measures, and reporting.
- Understanding of regulatory agency compliance.
- Proficiency in contract development and implementation.
- Strong budget and financial skills, with an aptitude for systems planning and task prioritization.
- Proficiency in Microsoft Office and advanced computer skills, including the ability to navigate multiple databases and software applications, as well as perform data entry and documentation.
- Excellent communication skills (written, verbal, and listening) and effective interpersonal skills with a variety of stakeholders.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
Why us
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
We do this through our people
You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.
Thank You!
We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Acentra Health Talent Acquisition Team
EOE AA M/F/Vet/Disability
Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.
Benefits
Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Compensation
The compensation for this role is $43.00 to $48.00 per hour.
Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.
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