AffiniPay is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist for our Payments team, you will be responsible for ensuring every AffiniPay customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail-oriented and skilled at solving problems and explaining complex issues.
What You'll Do:
- Answer inbound customer support calls and provide necessary product troubleshooting and support
- Timely response to incoming customer support inquiries via email, phone, and support ticketing system
- Ensure customers receive consistent and reliable service and support during every interaction
- Stay informed and knowledgeable regarding new product releases
- Document found issues and steps to reproduce
- Investigate issues reported by customers
- Educate our customers on how to use AffiniPay/LawPay/CPACharge products
About You:
- 2+ years experience in a customer support role
- Must have excellent interpersonal and professional communication skills; both written and verbal
- Must be friendly, clear, and a strong speaker
- Maintain a high level of professionalism, integrity, and ethics
- Excellent time management and people skills
- Works well in a team setting
- Must be able to react positively to difficult situations
- Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
- Must be able to answer inbound support calls daily
- Available for one of the later shifts, Monday-Friday (9:00am-6:00pm CST, 9:30am-6:30pm CST, 10:00am-7:00pm CST)
Additional Information:
The base pay range for this position is between $45,000 - $50,000 annually. The salary range for performing this role outside of the US / Austin / California may differ. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.
If you're located near our San Diego or Austin offices, we offer hybrid work options.