Description
About the role:
We are looking for an experienced IT Support Engineer, who will resolve technical issues, automate processes, configure A/V and network hardware, and implement security best practices. Successful candidates will have excellent communication skills, attention to detail, and the ability to prioritize competing requirements. You will join a rapidly growing startup, gaining practical experience and developing your skills, while enabling the organization to continue to scale.
Responsibilities:
- Diagnose and resolve IT incidents and requests, while creating helpful documentation
- Configure and troubleshoot networks, audio/video equipment, and security systems
- Onboard and offboard employees, while streamlining/automating processes
- Configure the mobile device management platform to improve security and end user experience
- Conduct security awareness training
- Be able to be onsite at least 50% of time
You may be a good fit if you:
- Have experience or interest in cybersecurity or physical security controls
- Be able to create technical documentation and train end users
- Be familiar with compliance frameworks like SOC 2 or HIPAA
Strong candidates may also have experience with:
- Have experience with cloud platforms like AWS, GCP, or Azure
- Have supported business continuity planning or data loss prevention
- Have experience building custom automation between various tools
Deadline to apply: None. Applications will be reviewed on a rolling basis.
