About Appen
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.
Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.
At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Appen:Appen is a global leader in AI data solutions, with over 25 years of experience powering advancements in artificial intelligence by partnering with top tech companies worldwide. We impact millions by enabling the development of technology that enhances human experiences across various industries.
Role Overview:
We are looking for a highly skilled Product Manager specializing in Workforce Management to lead the development, strategy, and hands-on configuration of workforce management solutions. This role requires a robust background in Salesforce configuration, data manipulation expertise, advanced Excel skills, and an understanding of workforce management practices within professional services or financial settings. You will work closely with cross-functional teams, including engineering, operations, and finance, to ensure a cohesive product vision and impactful data-driven insights.
Key Responsibilities:
* Lead the creation and enhancement of workforce management tools and solutions, establishing a product roadmap that aligns with company and client needs.
* Conduct hands-on configuration of Salesforce, including the creation and customization of objects, forms, fields, flows, and permission sets, to optimize platform functionality and usability.
* Perform data manipulation and analysis within Salesforce and Excel to generate insights that drive key decisions and product improvements.
* Collaborate closely with engineering and operations teams to define product requirements, prioritize features, and manage the product backlog.
* Partner with finance and operations stakeholders to ensure workforce management solutions support financial objectives and operational efficiency.
* Track, report, and evaluate KPIs, making adjustments based on analytics and user feedback.
* Facilitate regular communication with cross-functional teams, leading product meetings and maintaining transparent communication channels..
Qualifications:
* Bachelor’s degree in Business, Finance, IT, or a related field.
* 2+ years of product management experience, with specific expertise in workforce management solutions in professional services or financial sectors preferred.
* Proficiency in Salesforce, including hands-on experience with configuration (creating and managing custom objects, fields, flows, and permissions).
* Advanced Excel skills (macros, pivot tables, and data analysis) and strong data manipulation abilities.
* Salesforce Administrator Certification with additional platform certifications (e.g., Platform App Builder) highly preferred.
* Demonstrated ability to manage the end-to-end product lifecycle, from ideation through to ongoing improvements.
* Detail-oriented with excellent organizational skills and the ability to manage multiple priorities..
* Strong team player with outstanding communication and interpersonal skills.
Preferred Skills:
* Experience with Agile methodologies and tools like Jira or Confluence.
* Ability to develop product strategies grounded in user-centric design principles.
* Familiarity with financial modeling and workforce planning..
Why Join Appen?Appen offers a dynamic, inclusive, and flexible work environment where you can impact high-value AI projects while collaborating with a dedicated and innovative team. Your expertise in product management and workforce optimization will be integral to shaping the future of AI at Appen. If you’re ready to contribute to a rapidly evolving field, we encourage you to apply!
\nAppen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.
