Description
What you’ll do:
- Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions
- Provide accurate information to customers by using a variety of digital tools
- Share suggestions for customer experience improvements with your team and client
- Work to meet and exceed productivity and quality goals
- Represent Flight to our clients in a professional and friendly manner
Requirements
What we look for:
- Prior customer support experience
- Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test
- A high level of empathy and emotional intelligence
- Top-notch problem solving skills
- Adaptability and a growth-learning mindset
- Able and willing to work full-time on any shift
- Available to work Saturday or Sunday
Benefits
What we offer:
- A flexible, remote work environment
- Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
- Learning and development programs so you can keep growing your skills and career
- Early-stage startup with lots of opportunities for ownership and impact
- Paid time off
