Description
As a Product Support Engineer for our End User Customers, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology, while diagnosing and solving complex technical issues, and creating a viable and timely solution to customers.
Responsibilities:
- Become a focal point for technical issues for our clients and make sound decisions quickly.
- Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency
- Understanding and documenting the customer’s requirements, managing expectations, and providing excellent customer service.
- Analyzing customer feature requests and forwarding them for higher level escalations.
Requirements
- 3+ years of experience in any of the following areas:
- Technical Support
- Information Security
- QA (Security/Network products)
- Cloud Services
- Knowledge of networking (e.g. TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, BGP)
- Proven problem-solving skills with a strong sense of customer commitment
- Prior experience with web servers (Nginx, IIS and more)
- Excellent communication (written and verbal) and interpersonal skills
- Familiarity with OWASP top 10
- Familiarity with bot mitigation an advantage
- in Engineering/Computer Science or equivalent experience in a technical field an advantage
Additional Details:
· Preferably someone amenable to work with any shifts.
