The Revenue Operations team are experts at removing barriers, enabling growth, and ensuring our revenue organization has the right framework to move at the speed of progress. Systems Operations supports our Revenue Operations’ initiatives to develop and deploy high-impact system enhancements optimizing processes and performance of the Revenue organization
As the Revenue System Operations Lead, you’ll be heavily involved in the development of policy, planning, and execution of various system-related changes. An ideal candidate will provide strategic thought leadership to assess and evolve the components of Chainalysis’ revenue tech stack. You'll continuously measure, refine, and iterate on processes and systems, keeping in mind the requirements and needs of various cross-functional stakeholders both within and outside of the Revenue organization.
In this role, you’ll:
Manage the tech stack of the Revenue organization, owning the recommendation, selection, and deployment of new technologies and tools to scale our operations
Identify bottlenecks and collaborate with leadership and enablement partners to proactively unblock growth
Partner with Revenue process and program owners at all levels to gather business requirements, define impact, and assess risk for Salesforce initiatives
Build key documentation – Functional Requirements, Process Flows, Use Cases, and User-Acceptance Test Scripts
Provide consistent and regular communications regarding the impact of systems changes throughout Revenue organization to ensure user awareness and compliance
Coordinate cross-functionally to assess training and enablement needs, creating the right materials and support to facilitate acceptance and adoption of upcoming changes
We’re looking for candidates who have:
Experience working directly with and supporting a revenue team
Operational project or program leadership with a focus on User Experience and Functional Requirements
Understanding of SaaS sales user experience and processes, specifically within Salesforce
Strong working knowledge of the tools we use (or similar) to run the business, as well as the ability to quickly learn and optimize new technologies
Proven track record of developing and implementing and driving operations process efficiencies, effective policies, and enabling better practice
Strong Salesforce reporting, dashboarding, and workflow skills including: Account Team, Territory Assignment, Sales and Role Hierarchies; Account, Opportunity, and CPQ Objects; Third-Party Application Integration
Nice to have experience:
Salesforce Admin Certifications
SalesforceTrailblazer Badges
Advanced Excel expertise
SQL
Technologies we use:
Salesforce, CPQ, GSuite, JIRA, Tableau, Fullcast, Clari, Outreach
This role is ineligible for visa sponsorship.
About Chainalysis
Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.
