About Cleo:
At Cleo, we help make an impact by doing work that matters: helping families be their best at home and at work.
Cleo is the leading family benefits platform that picks up where the healthcare system leaves off. We combine the expertise of our team of Guides and Specialists—parent and maternity coaches, doulas, lactation consultants, sleep experts, and more—with a powerful technology platform that helps every working parent succeed as they grow both their families and their careers.
Cleo is offered by over 100 leading employers, including global Fortune 500 leaders and industry innovators like Salesforce, PepsiCo, The Learning Care Group, and Pinterest. With $81M raised from top investors including NEA, Greylock, and Transformation Capital, we’re expanding our offerings and our team to meet the growing demand of employers, parents, and the healthcare sector. Now we're looking for experienced and passionate team members like you to join us.
Title: IT Service Desk Engineer
The IT Service Desk Engineer is responsible for maintaining our IT configuration management systems and supporting end users via phone, email, and chat. In this position, you will provide technical assistance and support to users with laptop hardware or software issues. You will also respond to tickets, interpret logs, isolate issues, and implement solutions.
This role reports to the Senior Director of Information Security & Compliance.
\n- Support a MacOS environment of 150+ users
- Manage and maintain our configuration management platform (JAMF)
- Promote, recommend, and enforce security and compliance standards
- Investigate and troubleshoot complex issues across our user base
- Manage our support ticketing system
- Communicate directly with end users and troubleshoot issues to completion
- Assist the security team in enforcing business information security standards and procedures.
- 3+ years of helpdesk/IT support experience
- Excellent communication skills; written and verbal
- Experience managing a help desk queue to serve the business and end users
- An eagerness to work in an ever-changing, fast-paced startup environment
- Jamf Pro
- MacOS
- Atlassian (Jira, Confluence)
- Google Workspaces
- VPN
- DNS
#LI-Remote
We don’t believe in perfection – we believe in passion, interest, and will – so don’t let a lack of experience or skill in one area listed above deter you from applying.
Cleo is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Pay Transparency: For New York and California, the base salary range for this position is $68,000 - $87,000 annually. Outside of those states, the base salary range is $62,000 - $79,000 annually. In addition to a base salary, Cleo offers the following benefits: health insurance (medical, dental, and vision), 15 paid holidays, 5-day winter break, unlimited flexible vacation time, sick time, 16 weeks paid parental leave, 401(k) plan, disability insurance, life insurance, wellness perks, and more.
You must be based in the U.S. and authorized to work in the U.S. without employer sponsorship. Please be advised that Cleo does not provide employment-based visa sponsorship for this position at this time.
Cleo is currently accepting applications from candidates residing in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.
SF FAIR CHANCE ORDINANCE Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.