What you will be doing:
We are currently growing our support organisation to start providing excellent service to our customers around the world. As part of such a still relatively small team, we hope to find you ready to take on a large variety of tasks, from handling support tickets to community support, helping our sales colleagues with deeply technical aspects of PoCs, but also suggesting and implementing improvements to how we do things in Support. This is a great opportunity for someone ready to roll up their sleeves and build our future!
Note: This is a fully remote position within the country of Israel; it is not based in an office.
Example of projects you might contribute to:
- Create tooling to allow us to easily replicate issues or bug that customers might encounter
- Building and maintaining diagnostic tool to standardize how we are collecting informations about customer’s deployments
- Design and help implementing a powerful knowledge base to help our customers using our product
And of course:
- You will deliver excellent customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers provide professional response and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, and/or phone.
- You build strong, trusted relationships with colleagues, customers, and partners.
What you will bring along/ Who you are:
- Proven experience and excellence within a technical support organization
- Technical breadth and depth in relevant subjects, for example ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms
- Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
- Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, high performing, largest, and fastest databases on the planet
- Self-driven, curious, and eager to continuously learn and grow
Bonus points:
- Demonstrated success in collaborating with software developers, product managers, teachers, consultants, account representatives, and the ClickHouse Community to deliver an amazing user and customer experience
- Passion for applying open-source software technology to massive data sets in order to solve complex questions and improve the world in which we live
#LI-Remote
