Description
Position Overview:
Are you passionate about helping others achieve their professional learning goals? We're looking for someone to join our team who is enthusiastic about assisting and supporting customers/students every step of the way. As a member of our team, you'll play a crucial role in providing top-notch service to both internal and external customers. Your dedication to our policies and processes will ensure our customers receive the best care possible. If you're someone who embodies our values and wants to foster a culture of care consistent with our mission, vision, and purpose, then we want you on our team!
\n- Handle all incoming service-related inquiries via phone and electronic communication avenues
- Follows up with students as necessary
- Adhere to established departmental metrics by level
- Handle customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
- Troubleshoot general customer support technical questions
- Document all interactions in CRM system in accordance with established criteria and SLAs
- Collaborate with other departments and functional areas to deliver an optimal student experience
- Acquire and maintain basic understanding of Becker products and systems necessary for effective job performance
- Be open to other’s viewpoints and experiences
- Demonstrate empathy, patience and understanding
- Assist with projects, initiatives and other duties as assigned
- 1+ years of customer service or related experience required
- Bachelors Degree preferred, not required
- Ability to work a variety of office hours including multiple evenings, and weekends
- High level of interpersonal, professional communication and problem-solving skills
- Ability to work independently as well as function as part of a team
- PC skills in Microsoft Office, Internet applications and database software
- Strong verbal and writing skills
- Must be comfortable with change and able to shift focus quickly
- Must be reliable and punctual
- Able to work in a virtual environment free from noise and other distractions
- Must have reliable remote internet connection
