Why we need you:
As a Solutions Consultant, you will be a strategic and technical resource that ensures a seamless experience for prospects and customers that are evaluating and purchasing Common Room. You will support prospects and customers throughout their journey, including pre-sales evaluation, trials, and product implementation post-sale.
We are looking for a client-obsessed builder that is excited to partner with companies like Figma, Confluent, and Notion. You will be a technical consultant to these customers, deeply understanding their businesses in order to maximize their value working alongside sales, success, and product.
You’ll play a critical role in shaping our pre and post-sales experience. You’ll have the opportunity to define what solutions consulting looks like at Common Room and in the category we’re creating. Few roles provide such a direct impact on the growth of the company.
If this sounds like something you’re excited about, we’d love to hear from you!
How you’ll contribute:
- Serve as the ultimate product expert and technical advisor to prospects and customers.
- Partner with the account team to conduct in-depth discovery sessions, uncovering client requirements, desired business outcomes, and pain points.
- Lead prospects and customers in developing and validating solutions through POCs and pilot programs.
- Lead post-sales implementations, ensuring a smooth transition from pre-sales and maximizes product adoption and value realization.
- Develop and present customized solution proposals, including architecture, integration, and implementation plans, and address technical questions and concerns from buyers.
- Design and deliver solution-based demos for complex use cases, working with clients to configure solutions that meet their business objectives.
- Collaborate with product and engineering teams to ensure proposed solutions are feasible and align with product capabilities
- Work cross-functionally and with leadership to help get deals across the line.
You will enjoy being a member of our team if you have:
- 7+ years of relevant work experience in a solutions consulting or pre-sales engineering role in SaaS (bonus points for familiarity with PLG or PLS motions).
- A track record of success in driving successful POCs and implementations of SaaS applications for complex enterprise customers
- Proficient in sales technology (SFDC/HubSpot) and experience with data flows, AI/ML concepts, analytics, APIs/webhooks, reverse-ETLs, or JSON
- Previous experience at growth-stage companies with a preference for developer tools, data analytics, or value-based selling to sales and marketing orgs.
- A solution-based approach to selling and the ability to manage a sales process.
- Excellent presentation and listening skills, organization, and contact management capabilities.
- A hands-on approach to learning technical concepts and leading technical discussions internally and externally with stakeholders of all levels.
- A strong desire and willingness to learn and build as our product and processes evolve.
In your first week, expect to:
- Understand Common Room’s core personas and use cases
- Dive deep into the platform functionality by building your own instance
- Meet your team as well as cross-functional partners and company leadership
- Jump right into customer meetings!
In your first month, expect to:
- Become a product expert and be proficient at leading discovery, demos, and customer calls
- Build new customer-facing resources for POCs and implementations that help deliver a better customer experience
In your first three months, expect to:
- Be fully ramped by leading POCs and implementations that contribute to pipeline and revenue targets
- Contribute new processes and best practices in order to increase win rates, velocity, and deal size
- Mentor AEs & CSMs on the product to help others better understand our product and new feature releases
