Salary: P110,000-140,000 (Monthly Package)
Schedule: Monday – Friday (09:AM-06:00 PM AEST)
What are we looking for?
Skills Required:
- Tertiary Qualifications in Information Technology, Computer Science, Computer Engineering, Information Systems, or any related field
- A minimum of 2-3 years supporting M365 as a Level 2 escalation point
- Experience managing and providing support of Microsoft 365 and Azure technologies and services including but not limited to:
- Exchange Online
- Microsoft Teams (One Drive, Exchange Online Protection, End-Point & App Platform Management, Reporting and Health Checks, Threat Protection)
- Excellent communication and documentation skills, including the ability to effectively communicate both internally and externally, with a keen eye for detail.
Nice to Have:
- Experience working for a managed services provider is not essential but is desirable
- Have Microsoft Technical Certifications such as MS-100, MS-101, MS-203, MS-500, MS-900, AZ-900, SC-200, SC-400, SC-900, and/or proven significant industry experience is a plus
- Industry experience working within the ITIL framework (ITIL certifications highly regarded)
What will you do?
- Managing company’s customer’s M365 infrastructure – monitoring, reporting and maintaining M365 systems and M365 security Infrastructure as required.
- Provide first & second level technical M365 infrastructure support as escalated from the service desk or direct from the customer.
- Resolve incidents and service requests for M365 related tickets.
- Be available to take phone calls for escalated enquiries or tickets.
- Complete patching and firmware updates after hours for all our customers M365 infrastructure.
- Adhere to Incident, Problem and Change Management processes as per company/customer standards (ITIL Framework).
- Create and maintain technical documentation for customer environments.
- Provide after hours on-call assistance and/or escalation on a rotating basis.
- Attend customer meetings when required.
- Execution of application and/or platform changes, releases, and service requests.
- Maintain Governance and Security Model for Microsoft 365.
- Extend identity and threat protection with integrated and automated security.
- Drive continuous improvement and reduction in manual effort by automating deployments and configuration updates.
- Working alongside other internal teams to develop Microsoft 365 support and maintenance skills.
Join the awesome team and enjoy these benefits & perks:
- Temporary Home-based
- Medical, Dental Coverage and Life insurance
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Since 1998, our client has been helping organizations access technology to their business advantage. They achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.