Job Summary
The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point.
Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.
\n- React and resolve cases submitted or automatically alerted by monitoring tools
- Troubleshoot advanced issues and provide solution options and recommendations
- Proactively provide escalation within M365 tenant environment
- Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
- Aid other team members in the resolution of cases within the scope of skillset
- Assist with information gathering and reporting to either clients or Client Success Managers
- Collaborate with senior engineers to escalate issues as needed
- Develop, maintain and update technical knowledge base articles
- Some client interactions will be required
- Collaborate with peers across Managed Services Practice
- Participate in an on-call rotation
- After hours / weekend work may be a required
- All other duties as assigned
- 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
- Entra ID (Conditional Access Policies, MFA, Privileged Identity Management)
- Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)
- Microsoft Exchange Online (Online Protection)
- Microsoft Endpoint Configuration Management
- Microsoft Intune
- Mobile Device/Mobile Application management
- Microsoft SharePoint Online
- Microsoft Teams
- Microsoft OneDrive for Business
- Knowledge of Microsoft 365 cloud solutions
- Microsoft 365 management and administration
- Scripting for automation (i.e., PowerShell, VBScript, etc)
- At least one of the following certifications: MS-102, SC-200, SC-300, SC-900
Benefits
You'll love working at Core BTS not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You’ll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
The base salary for this position is typically $65,000 to $85,000. In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
Core BTS is proud to be an Equal Opportunity/Affirmative Action employer.
Core BTS will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@corebts.com.
