Description
CoreSphere is seeking an experienced, qualified, and certified ServiceNow Business Process Consultant (BPC) with both ServiceNow Operations & Maintenance (O&M) and implementation experience. Role is to serve as the ServiceNow O&M Lead BPC supporting an existing ServiceNow FedRAMP certified hosted solution for a large US Federal agency. Experience, qualifications, and certifications are listed in the minimum and preferred qualifications listed below. This position is 100% remote.
Position requires leading and supporting agile O&M activities including developing and maintaining roadmaps, planning releases, eliciting requirements, grooming users stories, managing bug fixes, managing enhancements, managing backlogs, managing sprint development, configuring applications, validating design, collaborating with developers on development and testing tasks, coordinating and conducting System Testing, Integration Testing, Performance Testing, and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities of ServiceNow solutions. This includes supporting any new solutions that are deployed to the Production environment and coordinating periodic refreshes of sub-prod environments from Production.
Essential Duties and Responsibilities:
Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity at the beginning of our video interviews. We will ask you to hold up an official US Government issued Photo ID with scrubbed out privacy information.
Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, Systems Integration.
Benefits:
CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.
Position requires leading and supporting agile O&M activities including developing and maintaining roadmaps, planning releases, eliciting requirements, grooming users stories, managing bug fixes, managing enhancements, managing backlogs, managing sprint development, configuring applications, validating design, collaborating with developers on development and testing tasks, coordinating and conducting System Testing, Integration Testing, Performance Testing, and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities of ServiceNow solutions. This includes supporting any new solutions that are deployed to the Production environment and coordinating periodic refreshes of sub-prod environments from Production.
Essential Duties and Responsibilities:
- Serve as the lead for all business-process-related activities from planning and estimating work to execution of BPC tasks
- Successfully manage customer expectations and ensure the O&M tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality
- Collaborate and support the client Project Manager, other BPCs, and project ServiceNow System Administrators (SAs), Developers, and Subject Matter Experts (SMEs)
- Coordinate efforts with customer technical and functional SMEs
- Lead business process analysis efforts from data gathering, requirements analysis, demonstrations, workshops, interviews, documenting meeting results, proposing design options and recommendations, documenting functional design specifications, working with technical developers/administrators, testing solutions, training, preparing for deployment, and providing post-production BPC support
- Ensure appropriate collaboration, coordination, and communication between other O&M SMEs and other clients and consultants
- Apply ITIL V3 best practices for managing work under the task order
- Manage activities and resources to a release plan utilizing the appropriate tools (e.g., SharePoint, Microsoft Project Professional and potentially other agile tools like Jira and/or custom ServiceNow Change Request (SNCR) application and process)
- Understand and manage to the Critical Path for successful project delivery
- Lead and support project objectives, build project requirements, and manage the constraints of the project including but not limited to: cost, scope, schedule, and quality
- Communicate clearly, effectively, on time, and to the correct audience
- Manage risks and issues; be proactive and communicate effectively
- Estimate the level of effort of BPC efforts for out of scope work
- Support the completion of project change requests
- Ensure work is performed compliant with client and contractual policies and processes
- Prepare, coordinate and deliver Weekly Status Reports
- Prepare, coordinate and support the deliver Monthly Performance Reports
- Support ad hoc oral and written data calls
- Attend various program meetings with the Customer and Management as needed
- Bachelor's degree in business management, project management, financial management, computer science, or related field
- Minimum three (3) years of experience leading and performing BPC work
- ServiceNow System Administrator certification
- Successful candidate will have demonstrated experience as a ServiceNow O&M Lead BPC across the full agile project lifecycle of activities managing ServiceNow solutions that spans multiple suites
- Experience with Nuvolo
- Successfully performed BPC work with other clients of similar size, scope and complexity
- Successful and proven track record implementing and/or supporting most of the ServiceNow applications specified above
- Deep understanding of both waterfall and agile System Development Life Cycle (SDLC) project management methodologies, techniques and tools
- Experience leading and working as BPC on ServiceNow and other SaaS solution O&M and/or implementation projects of similar size and scope
- Experience implementing any/all of the above listed ServiceNow applications
- Experience managing the operations and maintenance (O&M) of the proposed solution
- Experience transitioning enterprise-wide services from legacy solutions to cloud-based solutions
- Experience providing cross-contractor communication in a multi-contractor environment
- Experience business process analysis and requirements development
- Experience with end-user engagement, communication, and training
- Experience planning, designing, developing, and conducting training for end-users
- Experience managing deployments and releases
- Comfortable working in a fast-paced technology environment
- Master’s degree in business management, project management, financial management, computer science, or related field
- Project Management Professional (PMP) Certified
- ITIL V3 Foundation Certified
- Scrum Master Certified
- SAFe certification
- Hands-on experience working with US Federal agencies and FedRAMP environments.
Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity at the beginning of our video interviews. We will ask you to hold up an official US Government issued Photo ID with scrubbed out privacy information.
Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, Systems Integration.
Benefits:
- Competitive Pay
- Paid Time Off
- Sick Leave
- Public Holidays
- STD/LTD
- Health and Dental
- 401(k)
CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.
