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Event Technical Support Service Manager (Onsite) *No Visa Sponsorship is available for this position. About CIT’s Video Engineering and Event Services CIT’s Infrastructure division provides the foundational technology, expertise, and support to enable Cornell’s mission in all its complex manifestations. CIT's Video Engineering and Event Services team provides infrastructure, applications, and services that enable omnichannel delivery of the university's teaching, research, and outreach missions. Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support—whether needed at your desktop or to solve a major business, academic or research objective—to everyone at Cornell. Check out this link to find out more about IT@Cornell. The Opportunity The Event Technical Support Service Manager works within the Video Engineering & Event Services department, a team of audio-visual engineers, service owners, technicians, and media producers. This team supports audio-visual applications, infrastructure, and services across the university including the Event Technical Support service, CUView Digital Signage, AV Consulting, Zoom, and Kaltura video streaming. In addition to IT service management (ITSM) responsibilities, the service manager engineers audio-visual distribution solutions for events, provides consultative services to campus customers, provides audio-visual support for some executive offices and meeting spaces, and coordinates technology support for Commencement Week, Reunions, New Student Convocation, Trustee Council Annual Meeting, Winter Recognition Ceremony, and other special events such as inaugurations or dignitary visits. Key responsibilities include: Provide technology coordination and consultation for University events. Act as Service Manager for the Event Technical Support and Media Production (ETSMP) service. Design and implement systems for event support. Provide Audio-visual support for executive offices and meeting rooms. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. What We Need Required Qualifications: Bachelor's degree or equivalent combination of education and formal training with a minimum three (3) to five (5) years of experience in high profile event support and video streaming. Experience designing and field implementation of complex audio-visual signal distribution systems used for video streaming, broadcast, web conferencing, and local presentation. Demonstrated ability to communicate and coordinate effectively within an enterprise IT organization. Demonstrated ability to manage multiple simultaneous priorities, strong customer service drive, and excellent written and verbal communication skills. Possess creative and effective problem-solving skills, including the ability to manage customer interactions and respond to problems with tact, patience, and professionalism. Ability to work a variable schedule including extended work times during the lead-up to and through live events that occur during university operating hours and evenings, weekends, and holidays. Proficiency using MS Office 365, including Excel, PowerPoint, Outlook, and Teams. Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing. Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members. *A cover letter and resume are required for further consideration for this position. *No Visa Sponsorship is available for this position. If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t. Preferred Qualifications: Knowledge of overall enterprise IT service portfolio. Experience with media production, Adobe Creative Suite, microphone technique, sound reinforcement, videography, shot composition, remote pan, tilt, zoom (PTZ) cameras, hard camera operations, and video editing. Avixa CTS certification. Experience with live streaming applications such as Live Stream Studio. Experience with web conferencing applications such as Zoom. Experience with firewall management. What We Offer Rewards and Benefits Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay. Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards. Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information. University Job Title: Instructional Tech Spec III Job Family: Information Technology Level: F Pay Rate Type: Salary Pay Range: $75,538.00 - $87,788.00 Remote Option Availability: Onsite Company: Endowed Contact Name: Maria Avila Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2024-09-06 Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City. We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including employee wellness, workshops, childcare and adoption assistance, parental leave and flexible work options.