We are looking for a highly skilled and motivated IT Desktop Support to join our team remotely from anywhere in Latin America at Devsu.
As an IT Desktop Support, you will have the opportunity to work on cutting-edge tasks, leverage your expertise, and contribute to the development of innovative solutions.
Technical Skills:
- Operating Systems Knowledge: Experience and proficiency in the installation, configuration, and support of Windows, Linux, and macOS operating systems.
- Cloud Services Administration: Basic knowledge of AWS and GCP for managing and supporting cloud resources.
- Google Workspace: Ability to manage and resolve issues related to Google Workspace, including Gmail, Google Drive, Google Calendar, and other Google applications.
- Internal Management Tools: Experience with management tools for time tracking and productivity.
- Extensive Network Knowledge: Solid understanding of networking concepts, including configuration and troubleshooting of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and firewalls.
Soft Skills:
- Remote Support: Capability to provide efficient technical support to a fully remote workforce using remote access tools and support software.
- Problem Solving: Skill in diagnosing and resolving technical issues effectively and quickly.
- Communication: Excellent verbal and written communication skills for interacting with users of varying technical skill levels.
- Time Management: Ability to manage multiple tasks and support requests simultaneously, prioritizing based on urgency and impact.
Additional Competencies:
- Customer Orientation: Focus on delivering an excellent user experience, ensuring issues are resolved satisfactorily.
- Continuous Learning: Willingness to learn and adapt to new technologies and tools as needed.
A stable, long-term contract. Continuous Training. Private Health insurance. Flexible schedule. Work with some of the most talented software engineers in Latin America and the US, doing challenging work and world-class software for clients in the US and around the world.
