Description
To help us continue our mission of helping people-centered organizations create safe and inclusive workplaces, we are seeking a Customer Support Associate to provide a white glove customer experience by addressing customer inquiries, resolving issues, providing guidance and assistance while working closely with other teams to provide feedback.
What You’ll Do:
- Responding to customer inquiries via phone, email, or chat.
- Troubleshooting product or service issues.
- Providing product information and guidance to customers.
- Escalating complex issues to appropriate teams for resolution.
- Documenting customer interactions and feedback.
- Contributing to the development of knowledge base articles and FAQs.
- Collaborating with cross-functional teams to resolve customer issues efficiently.
Who You Are:
- You have previous experience in customer service or a support role; preferably one or two years.
- You are an excellent communicator, both verbal and written.
- You think critically, showcasing your great problem-solving abilities.
- You approach your customer interactions with patience and empathy.
- You can multitask and prioritize in a fast-paced environment.
- You have some familiarity with CRM software and ticketing systems.(ServiceHub w/HubSpot would be Ideal)
- You have basic technical knowledge or willingness to learn technical concepts.
How We'll Take Care of You:
- $ 47,500-$58,500 + bonus
- Flexible, fully remote environment
- Generous vacation time - Recharging is essential. We respect your time off and encourage it.
- Competitive employer-sponsored health insurances
- 401(k) + company matching
- Professional development reimbursements
- Monthly remote work credit
Interview Process:
- Initial phone screen with our Recruiter
- Hiring Manager interview with our Manager of Customer Experience
- Peer interview with our Customer Support Lead
- Culture interview with our People Operations leader
