Description
We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the U.S.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization!
What you will do:
The REVENOS Manager - Relocation will be responsible for supporting all operations, growth and productivity aspects of eXp Relocation Division in REVENOS & Affiliated Services by helping build and manage Standard Operating Procedures, working with our Brokers, Agents, corporate clients and all other eXp operational staff and initiatives. The REVENOS Manager- Relocation will also work closely with our Brokers and Agents to help support the growth of our eXp Relocation business across eXp globally. The REVENOS Manager-Relocation will collaborate with the Sr.Director, Global Relocation for all growth and operational business and initiatives to ensure alignment. Ongoing development of Brokers, Agents and staff, by supporting all training and client engagement events. Supporting compliance at the state level for all Affinity and Relocation business. This person will have an exceptional track record as a multistate supervisor, project management, operations and an understanding of running an Affinity and Relocation business in a real estate brokerage at a national level, an aptitude for leading and inspiring teams, a collaborative approach, and a boundless work ethic. They must be a “people-person” but also possess the ability to implement systems and scale business nationally. Must be competent and able to work directly with corporate clients and build long standing relationships in the Affinity and Relocation industries.
- Ensures that eXp delivers exceptional brokerage support to Brokers and Agents in their representation of corporate clients and customers
- Ensures that eXp delivers exceptional customer service to our Affinity and Relocation customers and corporate clients to exceed their expectations
- Lead, support and manage Brokers, agents and other state staff in delivering exceptional real estate services to our corporate clients
- Ability to work with corporate clients and our agents and help support the growth of new business through operational excellence and relationship building
- Track and report utilization of tool metrics to Sr Director, Global Relocation and Vice President-REVENOS & Affiliated Services.
- Ability to carry a caseload of Affinity and/or RELOCATION files and do an outstanding job in delivering exceptional customer service to all clients and customers.
- Support achievement of Affinity and Relocation brokerage goals for agent and client retention, growth, and new opportunities
- Follow the eXp Risk Management Program and provide risk management tools to eXp brokers and agents
- Support the growth and outstanding performance of eXp’s relationship with Affinity and Relocation corporate clients
- Work with Sr Director, Global Relocation to manage and implement the ongoing enhancement of and compliance with company-wide and individual Affinity and Relocation operations manuals at the state and national levels
- Support innovation in how the company can efficiently assist its growing national agent base in terms of brokerage operations
- Support the Growth and Productivity teams by ensuring that state brokers are available to positively engage with prospective agents who are interested in joining eXp relative to Affinity and RELOCATION business
- Support the growth of Affinity and Relocation business opportunities throughout the organization
- Must be a Team Player and be willing to work outside the normal 9-5pm business hours to meet client needs.
- Ensure and follow all national, federal and state laws ensuring total compliance of all real estate transactions under REVENOS.
- Other Accountabilities as Assigned
How you will grab our attention:
- Bachelor’s degree required or equivalent years of applicable experience
- 3-6 years experience
- Certified Relocation Professional (CRP), Global Mobility Specialist (GMS) and/or Global Destination Services (GDS) certifications strongly preferred.
- Master's degree preferred
- 5+ years experience in real estate in the Referral/RELOCATION industry
- Hold an active real estate broker license with continuing education credits in real estate, management preferred
- Proven track record of leadership working with Brokers, Agents and corporate clients in the Affinity and RELOCATION industry
- Ability to work with and motivate others including a track record of developing Brokers and Agents while maintaining a high standard of employee and corporate client relationships Demonstrated proficiency in technology and Cloud based technology
- Experience in a startup company or rapidly growing organization is a plus!
- Excellent communication skills - written, verbal, and interpersonal communication skills across all levels of the organization and with corporate clients
- Demonstrated ability to analyze processes, support change, and think operationally and strategically to achieve business goals
- Able to drive results and meet goals with a strong sense of urgency
- Possess the highest degree of integrity
- Willingness and ability to travel
What eXp Realty Provides:
- Fully remote environment
- Flexible Time Off for salaried employees
- 401k with 4% match (immediate vesting)
- Robust Medical, Dental, & Vision benefits
- Company provided equipment
- Monthly Technology Stipend
- FSA & HSA with employer contributions
- Stock option grant
- Health & Wellness incentives
- 100% Paid Parental Leave
EEO Statement:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.