Remote Scouter

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work for. In addition, for the last five years, we’ve been named among the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and looks to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Insurance Services Team is a digital-first insurance agency reinventing the broker model through technology, data, and human advisors. We are on a mission to make the process of finding the best auto and home insurance easy, straightforward, and transparent. We’re serious about building and using technology to save our customers money, time, and hassle, and we’re just getting started with what we will accomplish. We’re looking for people who are just as passionate about products that help make consumers’ financial lives easier as we are.

What you'll be doing: 

• Build and develop a high performing team and create conditions for great performance and development discussions throughout the year
• Establish excellent working relationships with business leaders and department contacts to maintain and continuously improve the level of service
• Conduct daily, weekly or monthly sessions with team members to discuss performance and create an environment of continuous improvement
• Identify opportunities to improve the Licensing, Credentials and Escalation processes
• Work with peers to ensure alignment and communication to all teams is consistent

What your background looks like: 

• Required – 3+ years of experience in a call center or other high volume complex insurance agency or/or operational environment
• Preferred – Insurance Carrier experience
• Strong verbal and written communication skills, including the ability to effectively present material appropriate to the level of the audience
• Experience working in fast pace environment with ability to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
• An appreciation for a transparent, open and honest work environment

Perks

• Competitive pay and annual performance-based bonus target of 10%.
• You begin accruing 3 weeks of vacation a year starting on your first day (4.62/hours a paycheck).
• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.