Remote Scouter

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We're members of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' and that share our purpose #uniquelyexperian

In the Sell-Side Client Success Manager (CSM) role, you are the right-hand sales extension of the Account Executive. You will manage the daily relationships within an assigned set of clients and prospects within the Sell-Side vertical. The CSM engages and supports client contacts to ensure the seamless execution of services, expanding business relationships and creating growth and upsell opportunities within the existing account base. This role is suited for individuals committed to progressing towards Account Executive or Business Development.

Knowledge, Skills and Experience

• Communication with clients is frequent and fast - includes weekly status calls with and occasional travel to client locations (primarily NYC)
• Collaborate on account planning with Account Executive to identify data sales opportunities
• Develop relationships across all client/prospect base and internal departments
• Organize various projects at the same time
• Accountability to move projects assigned forward
• Ensure all projects are accounted for and are moving within the defined timelines

Responsibilities

• Manage existing customer relationships to implement projects related to data services and advertising campaigns
• Daily "quarterbacking" of client's projects/campaigns to ensure execution of projects and being the liaison between the client and internal departments. Coordinate resources to ensure client satisfaction and return on investment
• Collaborate on account planning with Account Executive to identify data sales opportunities
• Responsible for regular status calls with Sales Leadership with existing portfolio
• Complete basic contracts for standard products, services, and renewals
• Educate and inform clients/prospects on all data assets and audience recommendations with ongoing consultation to clients to uncover challenges and offer data recommendations. Use product experts as a resource.
• You will report to the Sales Director

#LI-Remote

Qualifications

• BS/BA or equivalent experience is necessary
• 2 + years of sales/marketing experience
• Sell-side industry experience is highly valued. Agency or digital marketing experience is also helpful.
• Use customer service skills to grow and foster client relationships
• Manage large project portfolio with varying levels of details
• Ability to travel – approx. 20% of time (assuming not located in NYC)
• 100% Remote position

Perks

• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.
• Wellness programs, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

Our uniqueness is that we truly celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.