Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity
Experian Insurance Services Team is a digital-first insurance agency reinventing the broker model through technology, data, and human advisors. We are on a mission to make the process of finding the best auto and home insurance easy, straightforward, and transparent. We’re serious about building and using technology to save our customers money, time, and hassle, and we’re just getting started with what we will accomplish. We’re looking for people who are just as passionate about products that help make consumers’ financial lives easier as we are.
The Sales Team Lead is responsible for managing a team of sales agents in the Insurance Services department. The role manages performance and ensures that agents are meeting all KPIs through regular coaching and feedback. They are also responsible for continuous improvement to ensure an exceptional customer experience.
Job Description
- Build and develop a high performing team and create conditions for great performance and development discussions throughout the year
- Establish excellent working relationships with business leaders and department contacts to maintain and continuously improve the level of service
- Conduct daily, weekly or monthly sessions with team members to discuss performance and create an environment of continuous improvement
- Identify opportunities to improve the customer experience
- Work with peers to ensure alignment and communication to all teams is consistent
Qualifications
- Required – 1 to 2 years of experience in a call center or other high volume sales environment
- Required – P&C Insurance License
- Strong verbal and written communication skills, including the ability to effectively present material appropriate to the level of the audience
- Experience working in fast pace environment with ability to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
- Experience in a leadership role where you mentored or managed others
- An appreciation for a transparent, open and honest work environment
Additional Information
Why choose us?
Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programs are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!
- To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1
- Could this be the role for you? Apply now to start your journey with Experian.
- To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #UniquelyExperian
- Youtube video link: https://www.youtube.com/watch?v=trvcHqr81TY
- Experian Careers - Creating a better tomorrow together
- Find out what its like to work for Experian by clicking here
Perks
- Currently all Experian employees are working remotely.
- Paid vacation time, five sick days and two volunteer days (plus eleven paid holidays)
- Competitive pay and comprehensive benefits package, with a bonus
- Flexible work schedule and relaxed dress code
- Experian is an Equal Opportunity Employer
- Anyone needing accommodation to complete the interview process should notify the talent acquisition partner
