About FarmRaise - we’re making finance accessible to farmers 🌱
FarmRaise builds tools to help farmers master their finances. We turn a bureaucratic, time-consuming nightmare into a quick and delightful ritual that farmers execute in the field or from their tractor.
U.S. farmers lack digital tools to steer their businesses toward profitable and regenerative outcomes. These farms are critical to building sustainable and secure supply chains, to mitigating climate change, and to feeding the world. Starting with a cash flow tracking app and digitized funding application portal, we’re building the full-stack financial services platform for agriculture, empowering farmers to grow their farms into thriving and resilient operations.
We’re a creative and diverse team of farmers, farmers’ kids, and farmer-obsessed techies with experience in agribusiness, farmland investing, fintech, and engineering. One of our founders worked at the U.S. Department of Agriculture before FarmRaise and another grew up on an Angus beef cattle farm. We are committed to improving farm profitability and tackling climate change through agriculture.
We’re thankful to be backed by outstanding investors and advisors 🙏🚀
We’re supported by world-class investors and advisors, including Susa Ventures, Pear VC, Jake Gibson (cofounder of NerdWallet), Levi King (founder of Nav), and Zach Johnson (the Millennial Farmer).
Since launching our app, we’ve grown to over 25K farm businesses and closed game-changing partnerships that enable farmers to unlock more resources on the FarmRaise platform. FarmRaise is only as good as its people, and we’re now on the hunt for an exceptional account manager who can join us on this adventure!
What’s it like to work at FarmRaise?
Our values at FarmRaise
We earn farmer trust. 👨🌾
We earn farmers’ trust in our expertise and our product by communicating clearly and delivering consistently. They can trust our product and our team to provide them with sound advice, handle their information securely, and give them a frictionless experience.
We prefer mistakes to inaction. 💫
We strive to prove ourselves wrong quickly. We say yes to the best option, even if it is not the most conservative one. We take risks founded on a confidence in our ability to execute. We think creatively about how to deliver faster or better than expected, and then we act. We then measure and learn from the outcomes of our actions.
We show up authentically. 💚
We participate together authentically. We honor our individual stories, identities and perspectives. We help our colleagues understand the context that we carry through conscious and intentional disclosure of emotional states. We uphold a working environment where individuals feel safe to participate honestly.
We handle hard with ease and playfulness. 🌱
When faced with difficult conversations, challenging or tedious work tasks, or complex problems, we approach them with curiosity and a growth mindset. We lean into situations with a spirit of playfulness and abundance.
We focus on and execute outcomes. 🎯
We articulate the outcomes we want to achieve in clear, documented and consistent ways. We develop plans and tactics to achieve our outcomes, and then execute them with relentless focus. We align our time and resources to ensure we achieve our targeted outcomes.
FarmRaise is hiring a Farmer Success Associate (Sales Focused) to retain and expand our paid membership base, converting leads to paying customers and providing excellent, responsive customer support to drive engagement and retention.
The Opportunity at A Glance
Job Title: Farmer Success Associate
Reports To: Liz Hirst, Vice President of Farmer Success
Fully remote workplace, with equipment and co-working space stipend.
Benefits
Competitive health care benefits.
Unlimited PTO policy, with minimum 2-weeks PTO expected and an additional 2-weeks of company closure dates annually.
401k with employer matching.
Annual professional development stipend.
Candidates must be based within the United States.
FarmRaise is committed to a diverse and inclusive workplace. FarmRaise is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Your Objectives:
Meet or Exceed Sales Targets: Achieve or surpass the monthly sales goals and revenue targets.
Farmer Retention: Ensure high customer satisfaction and retention by building trust and offering personalized solutions and attentive service.
Expand Our Relationships: Identify and implement opportunities to expand average revenue per user.
Job Responsibilities - How You'll Spend Your Time
Sell with Confidence: Respond to new leads and present the features and benefits of the app in a way earns farmer trust and signs up new customers.
Build and Maintain Relationships: Develop strong relationships with farmers and farm owners by understanding their unique financial needs and offering tailored solutions through our app.
Drive Product Adoption: Encourage trial, subscription, and continued usage of the app.
Provide Efficient Customer Satisfaction: Contribute to a CSAT of 80% or higher. Respond efficiently to farmers, contributing to a mean response time of 5 minutes or less during working hours, leveraging SMS, email, live chat and phone calls to address customer needs.
Collaborate with Cross-Functional Teams: Work closely with marketing and product teams to ensure farmers have the best possible experience with the app and that feedback from the field is shared internally to improve the product.
Stay Updated on Market Trends: Keep a pulse on farming finance trends, competitor offerings, and the evolving needs of the farming community to adjust sales strategies as needed.
Educate Farmers: Develop and share educational content or product demonstrations via video and help articles that help farmers understand the full value of the app and how to best utilize it to improve their financial outcomes.
Develop: Receive coaching and mentorship from our leadership team. Learn about and support the growth of an early-stage company as we hire early employees, grow our customer base, and build our culture.
Key Qualifications
Note: we consider applicants of all backgrounds. If you are excited about what we’re building but don't meet some of the criteria below, please don’t let that discourage you from applying.
Sales Experience in Agricultural or Financial Services: 3+ years of experience in sales in a D2C or small business Saas environment, preferably in the agriculture, fintech, or SaaS (Software as a Service) industries. You should have proven experience meeting and exceeding sales targets and upselling to increase customer lifetime value.
Customer Success Expertise: 2+ years of experience in customer success or support roles, with a proven ability to onboard, retain, and grow customer relationships. Familiarity with nurturing long-term customer engagement and helping clients get the most out of a product or service.
Farming or Agricultural Knowledge: Experience working with or selling to the farming community is highly preferred. Understanding the financial aspects of farming, such as farm management, budgeting, and accounting, is a strong advantage.
Strong Communication and Relationship-Building Skills: Excellent written and verbal communication skills. Ability to establish trust, empathize with customer needs, and foster positive relationships with clients across various channels (phone, email, live chat).
Technical Aptitude: Familiarity with customer support tools (such as Intercom), and basic financial software. Ability to quickly learn and explain technical aspects of a finance tracking app to non-technical users.
Problem-Solving Abilities: Proven skills in resolving customer inquiries, troubleshooting issues, and providing tailored solutions that ensure customer satisfaction and continued use of the app.
Self-Starter and Team Player: Comfortable working in a dynamic, remote work environment. Ability to work independently, manage your time, and collaborate effectively with cross-functional teams, including sales, marketing, and product development.
Adaptability in a Fast-Paced Environment: Ability to adapt to evolving company processes, new product features, and changing customer needs, while maintaining focus on driving customer success and sales goals.
Compensation
$53k to $69k base salary, range based on experience / qualifications
Sales-based commission
Employee stock option award
Health care
401K
Professional development stipend
Equipment stipend
Remote office / coworking space stipend
Manager
This role reports directly to the Vice President of Farmer Success, Liz Hirst
Go to https://jobs.ashbyhq.com/farmraise to submit your application.
