Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation’s ("FMIC") eCommerce team, you will be working across multiple teams to introduce and manage the product vision for new feature integrations to enrich and evolve customer experience, processes, and go-to-market strategies for the features and experiences we build.
An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.
We are searching for a Product Manager, eCommerce Integrations. Working within a multi-disciplined product team, you’ll play a pivotal role in new feature integrations including personalization, loyalty, user account and enhancements to the growing merchandising toolset, supporting a maturing customer experience for the Fender, Jackson, and PreSonus brands. By placing product discovery and revenue potential at the forefront, you’ll be marshaling and nurturing engineers, designers, merchandising and marketing representatives to build and deliver a best-in-class direct-to-consumer experience for our customers globally to support our growth goals.
Essential Functions:
- Work across multiple brands and regions to understand the architecture required to run a scalable product that thinks globally and can act locally to fit our regional business requirements.
- Capture and rationalize the business needs for the eCommerce team, how this aligns with strategic initiatives and how this translates into the introduction of third-party feature integrations.
- Advise and consult on app integration partners: Collaborate with the Product and wider eCommerce stakeholders to identify suitable feature integrations, the purpose they will serve and recommendations of implementation.
- Provide input and guidance during project planning phase, working with Program Management to complete project planning exercises including developing timeline and identifying/scheduling activities.
- Lead on planning and strategy for integration projects in consultation with Dir. of Product, Dir. of Fender.com, and Program Manager to understand all support needs and agreement on project responsibilities.
- Activity participates in the execution process, overseeing the implementation of new feature integrations ensuring all functional teams are informed of needs, direction and project progress.
- Act as change management SME to train Merch and Ops new feature enhancements both Shopify and Contentful ecosystems. Become an advocate for platform capabilities within the Shopify ecosystem, helping the business adapt and translation into new features and workflow approaches.
Qualifications:
- Bachelor's Degree preferred or the equivalent level of professional experience
- 7-10 years’ experience delivering high quality, successful consumer internet/media commerce experiences.
- Experience in launching digital products within a commerce vertical, with a solid technical understanding. Lifestyle commerce or entertainment industry-related commerce is a plus.
- Experience with international e-Commerce (multi-brand / multi-currency / multi-lingual support, country-by-country checkout, and VAT requirements, etc.)
- Experience with ecommerce platforms, including driving purchase funnel optimization, increasing AOV, and omnichannel shopping experiences.
- Excellent design and user experience instincts with an empathetic approach to customer development.
- The ability to drive, motivate, support, and earn the trust of cross-functional teams.
- A strong communicator, with the ability to be able to translate technical information for a wider audience.
- In-depth understanding of data and how to tell narratives from it.
- Experience with Shopify is a strong plus.
- Experience with cross-platform commerce integrations nice to have
- Experience building lifestyle commerce-type products preferred
- Multi-platform/multi-screen experience a plus
- Experience with mobile-first development methodologies desired
About Fender Musical Instruments:
Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.
Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $74,333.00-$148,667.00 per year.
