Description
Client Success Manger
Department: Client Success Manager
Employment Type: Full Time
Location: Floowi Inc
Description
💼 Short Description:
We are looking for a Client Success Manager to oversee client relationships, drive goal achievement, and ensure the successful delivery of digital marketing solutions. As the main point of contact for assigned accounts, you will collaborate with internal teams, manage client communication, and identify opportunities for growth while maintaining a focus on excellent service.
We are looking for a Client Success Manager to oversee client relationships, drive goal achievement, and ensure the successful delivery of digital marketing solutions. As the main point of contact for assigned accounts, you will collaborate with internal teams, manage client communication, and identify opportunities for growth while maintaining a focus on excellent service.
💰 Compensation: Competitive salary in US dollars.
🗣 Language Requirements: Native-level fluency in English is required.
🗣 Language Requirements: Native-level fluency in English is required.
🌎 Location: 100% Remote
😀 Start Date: January 6, 2024.
- Competitive salary and performance-based incentives.
- Paid Time Off (PTO) and holidays.
- Mental Fitness Program.
- Professional development opportunities.
- Collaborative and supportive work environment.
- 100% remote work.
Account Management:
- Serve as the primary point of contact for assigned client accounts across multiple communication platforms (Slack, WhatsApp, SMS, Zoom).
- Build and maintain strong client relationships.
- Identify upsell and cross-sell opportunities, assist with contract negotiations, and maximize client profitability.
- Prepare account status reports and maintain clear communication with internal and external stakeholders.
Client Communication:
- Develop trusted advisor relationships with key stakeholders.
- Address client inquiries, concerns, and needs promptly and professionally.
- Communicate progress on initiatives (weekly, monthly, quarterly) to ensure alignment with client goals.
- Handle challenging client requests or escalations as needed.
Project Coordination:
- Collaborate with sales, paid ads, and content teams to ensure strategies align with client objectives.
- Oversee project timelines and deliverables using management software (e.g., Teamwork).
- Schedule and lead client status meetings and internal discussions.
- Resolve project issues promptly to meet deadlines and maintain quality standards.
Performance Tracking:
- Monitor key metrics like leads, sales, and other performance indicators to ensure goals are met.
- Identify areas for improvement and optimize strategies based on results.
Collaboration:
- Partner with internal teams to ensure seamless communication and project alignment.
- Participate in agency initiatives, including video content creation and strategy development.
- 3 + years of experience as a Client Success Manager, Account Manager, or related role.
- Hands-on experience with Meta Ads, Google Ads, or SEO campaigns.
- Proficiency with CRMs and productivity tools (e.g., HubSpot, GHL, MS Office, Google Docs).
- Exceptional organizational skills and attention to detail.
- Strong communication and presentation skills.
- BA/BS degree in Business Administration, Marketing, or a related field preferred.
Preferred Skills:
- Familiarity with Agile methodology.
- Experience managing web design projects.
- Ability to identify and drive upselling, cross-selling, and renewal opportunities.
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Join our team and help us build lasting client relationships while driving impactful digital marketing solutions.