About the Role:
At Fountain (Worker Experience hub), we are dedicated to establishing a global standard that enhances the lives, engagement, and retention of frontline workers across industries. Our platform, designed for mid-market and large employers, is flexible and scalable to meet the unique needs of any organizational structure. Driven by a continuous learning and innovation culture, we are committed to operational excellence and offering a user-centric, data-driven, and mobile-first design that ensures an enhanced worker experience. Our living strategy embraces adaptability, ensuring our platform evolves with the market making sure frontline workers always feel more than ‘just a number.’ This role requires collaboration within a globally distributed organization, spanning different time zones, continents, and cultures (including Western and Northern Europe, USA, South Africa, India, and more).
The Worker Experience Team at Fountain operates like an agile startup, iterating rapidly to develop new products and features. We build fast, and occasionally break things ;) We're seeking an adaptable and experienced Quality Engineer to uphold our software's quality standards. As a Quality Engineer on the Fountain Worker Experience team, you'll join a duo of QA engineers responsible for ensuring the functionality and quality of our products. Collaborating closely with product managers, designers, software engineers, and customer support representatives, you'll ensure our product meets requirements and remains bug-free. To excel in this role, you should possess a proven knack for bug-hunting, regression and exploratory testing, and possess strong communication skills across different team roles.
What you'll be doing:
- Conduct comprehensive end-to-end testing of new features, enhancements, and bug fixes across desktop and mobile platforms
- Maintain a user-first approach to testing, ensuring a positive end-user experience
- Perform regression tests on existing products end-to-end to ensure stability before releases
- Clearly document issues and improvements to the engineering team
- Work with implementation and customer success teams to reproduce, document user-reported issues and escalate them to the relevant teams
- Engage closely with product, design, and engineering teams throughout the product lifecycle, offering insights at every stage
- Provide regular updates on testing progress and overall product quality to the QA team and other stakeholders
- Generate reports on bug input and output to provide a quantitative assessment of product quality
- Craft customer-facing help articles highlighting product benefits and offering clear setup and workflow instructions
- Assist remote colleagues with questions about functionality that you’ve tested
- Proactively identify and address process improvements in collaboration with team members
What you should bring:
- 5+ years of experience in quality engineering, including testing on desktop and mobile platforms
- The ability to learn new concepts quickly, and be able to explain them to others
- Understanding of agile development processes
- Experience in issue tracking software, such as Jira or Linear
- Responsiveness and excellent communication skills, both written and verbal, to facilitate effective collaboration with the team
- Ability to navigate ambiguity, escalate issues proactively, and multitask in a fast-paced environment
Nice to have:
- Experience in setting up automated testing frameworks
- Experience in B2B SaaS startup environments and remote international settings is preferred
- Experience in writing customer-facing help articles and/or release notes
- Basic ability to read and understand code with focus on early defect prevention
- Knowledge of at least one programming or scripting language is a plus
Salary Range: $101,000 - $132,000 USD
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