Description
About the position:
As a Human Resource Specialist, for Regional Shared Service Centre in Poland (for a fixed term contact of 12 months) within a fast-growing company, you will have responsibility for supporting professionals we engage on behalf of our clients and assisting in the management of the back-end HR, payroll and legal service providers that support the infrastructure of our international entities.
We are looking for someone with experience throughout EMEA region. - and flexibility to support customers located worldwide (US/LATAM/APAC)
What you can expect to do:
- Support key employee life cycle processes (such as new professionals onboardings, data management, offboarding, benefits advisory and enrolment support, visa renewal)
- Preparing HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrolment documentation, payroll enrolment documentation, country-specific onboarding guides, resignation letters
- Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data
- Assisting with payroll preparation by providing relevant data, like absences, bonus and leaves
- Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
- Participation in Product review and release with testing involvement and continuous feedback
- Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, Zoom calls and other means of communication)
- Support with review and renewal of company policies, and legal compliance
- Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, pension providers, internal teams
- First point of contact for employees on HR related inquiries for processes already transitioned
What we are looking for:
- Minimum 5 years of HR operations experience (previous experience in customer facing roles e/or EOR environment will be a plus)
- Proficient in English with comprehension of German
- Strong administration background
- Literacy with MS Office, Zendesk, Jira, Workday and Salesforce
- Basic knowledge of labour legislation throughout EMEA region
- Ability to work in an international team comprised of team members in different locations and from different cultures and backgrounds
- Ability to work in a dynamic, rapidly changing environment
- Demonstrating strong self-motivation, attention to detail, and time management skills.
- Proven problem-solving abilities with a focus on identifying and resolving HR-related issues effectively.
- Experience in stakeholder management, including building positive relationships with both internal and external stakeholders.
- Strong communication skills with the confidence to provide feedback and suggestions for improvements.
- Proven track record of delivering outstanding customer service, with a focus on responsiveness, professionalism and creating a supportive environment for employees and customers.
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