Job Description: Support Manager
Position: Support Manager
Location: Brazil, Philippines, Argentina
Salary: up to $7 USD per hour
Type: Full-time; we expect to have work for at least two months.
About the Role:
We are seeking a dedicated and experienced Support Manager to join our team full-time. The primary responsibility of this role is to manage and respond to candidates email efficiently and effectively. This position is ideal for someone who excels in customer service, has excellent communication skills, and is committed to providing top-notch support to our clients.
Key Responsibilities:
Respond to customer support tickets promptly and professionally.
Manage and resolve customer inquiries, issues, and complaints.
Provide accurate, valid, and complete information to customers.
Follow up with candidates to ensure their issues are resolved.
Collaborate with other departments to address complex issues.
Identify recurring customer issues and recommend solutions to improve the customer experience.
Maintain a high level of customer satisfaction through timely and efficient support.
Stay updated with product knowledge and company policies.
Requirements:
Proven experience in a customer support role.
Excellent communication skills, both written and verbal.
Strong problem-solving skills and the ability to think critically.
Ability to work independently and manage time effectively.
Strong organizational skills and attention to detail.
Ability to handle high volumes of emails in a fast-paced environment.
Flexibility to work various shifts as needed.
Fluent in English
Preferred Qualifications:
Previous experience in a managerial role within a support team.
Experience working with international customers.
Familiarity with the specific market or cultural knowledge of Brazil or the Philippines.
Benefits:
Competitive hourly rate of $7 USD.
Full-time position with the possibility of career advancement.
Opportunity to work in a dynamic and growing company.
Supportive and collaborative work environment.