The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
This Implementation Consultant role lives within the customer engagement arm of the Granicus’ OneView product family and is a key member of the Implementation Services (IS) team. This highly visible role helps existing and new customers transform their Customer Request Management experience.
As an Implementation Consultant, you will be an expert on the OneView Platform and a key partner in the successful implementation of Customer Relationship Management (CRM) projects for new clients and existing customers upgrading or adding to their system. Implementation Consultants will collaborate with Technical Consultants, Project Managers and OneView Department Peers to work with our most established public sector clients in both North America and Latin America to ensure they are maximizing their use of Granicus SaaS (Software as a Service) products. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success.
During customer implementations, your role will be to lead customer projects while collaborating with key OneView Team Members to ensure the customer is provided with an implementation best suited for them.
\n- Manage multiple Granicus projects on schedule and with high quality from kick-off to launch.
- Maintain project plans including status, issues, and opportunities for assigned implementations.
- Advocate and evangelize "best practices" to ensure long term success and value for Granicus clients.
- Ensure implementations meet client specific missions and solve core challenges around digital communications.
- Facilitate online client training and if required onsite training (minimal travel required)
- Ability to deploy all OneView products for local, county and state clients.
- Programming Knowledge on .NET (C#), JS and SQL
- Work directly with Project Managers and Technical Consultants for the implementation of our OneView Products as needed for specific technical items.
- Ability to work directly with customers on issues or implementation matters.
- Knowledge on Microsoft Dynamics 365
- 5+ years of experience working in software/tech, specifically with Implementations.
- You can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions.
- You can work both independently and as a member of cross-functional teams, some remote
- You have a basic understanding of technology and the ability to learn innovative technologies.
- You have a passion for customers.
- You have a relentless commitment to doing the most valuable work first.
- You have a record of accomplishment of functioning well in a fast-paced, dynamic environment with competing demands.
- You have excellent communications skills – listening, verbal, and written.
- You help drive your team’s success.
- You value the importance of user experience.
- You will ensure timely and thorough communication of strategy, deliverable status, and results.
Security Requirement:
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
