The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Title: Principal Project Manager, Customer Experience Services
Reports to: Chief of Staff, Customer Experience Services
As a Principal Project Manager, you will play a critical role in planning and leading special projects internal to
Granicus for the Customer Experience Services Team. This role requires a strong project leader with a proven
track record of managing complex projects and driving successful outcomes in a fast-paced, dynamic
environment. You will be responsible for ensuring that special projects are delivered on time, within scope,
and aligned with strategic objectives. Your ability to influence cross-functional teams without direct authority,
manage stakeholder expectations, and maintain a focus on delivering value will be key to your success in this
role.
\n- Influence Without Authority: Influence cross-functional teams without direct authority, fostering a
- collaborative and results-oriented culture.
- Change Management: Lead change management efforts to ensure smooth adoption of new
- processes, technologies, or organizational changes resulting from special projects. Develop and
- execute communication plans to manage stakeholder expectations and foster buy-in. This should be a
- hands-on role, requiring a roll-up-your-sleeves attitude.
- Project Planning and Execution: Lead the planning, execution, and delivery of special projects,
- ensuring they are completed on time, within scope, and within budget. Develop detailed project
- plans, assign resources, and monitor progress against key milestones.
- Stakeholder Management: Engage with executive/ senior leadership and other key stakeholders to
- ensure alignment with project goals and objectives. Communicate project status, risks, and issues in a
- clear and concise manner, and manage expectations throughout the project lifecycle.
- Risk Management: Identify, assess, and mitigate project risks to ensure successful project outcomes.
- Develop contingency plans and respond proactively to project challenges.
- Continuous Improvement: Drive continuous improvement in project management processes, tools,
- and methodologies to enhance the efficiency and effectiveness of the Customer Experience Services
- organization.
- Strategic Alignment: Work closely with executive leadership to ensure that all special projects align
- with the overall strategic objectives of the organization. Provide insights and recommendations to
- adjust project priorities based on evolving business needs.
- Budget Management: Develop and manage project budgets, ensuring that all expenditures align with
- financial targets. Monitor financial performance throughout the project lifecycle and implement costcontrol measures as needed.
- Cross-functional Collaboration: Facilitate collaboration across various departments and functions
- within the organization, breaking down silos and ensuring that project teams work cohesively toward
- common goals.
- Performance Monitoring and Reporting: Develop and implement KPIs to monitor project
- performance.
- Innovation and Process Improvement: Continuously seek opportunities to innovate and improve
- project management processes. Lead initiatives to implement new tools, methodologies, or practices
- that enhance project delivery.
- Knowledge Sharing: Create and maintain a repository of project management best practices, lessons
- learned, and case studies to be shared across the organization. Lead training sessions or workshops to
- disseminate this knowledge.
- •10+ years of experience in program/ project management, with a strong focus on leading complex,
- cross-functional projects in a dynamic environment.
- Exceptional leadership and team management skills, with the ability to inspire and motivate others to
- achieve high performance.
- Strong ability to “connect the dots” across various projects and initiatives, ensuring that all efforts are
- aligned with the broader organizational goals.
- Demonstrated capacity for identifying interdependencies, synthesizing information from diverse
- sources, and making connections that drive strategic outcomes.
- Demonstrated ability to constructively challenge the status quo, push back on executives when
- necessary, and advocate for project success while maintaining professionalism and alignment with
- organizational goals.
- Strong ability to work independently and take initiative.
- Experience working in high-pressure environments and managing tight deadlines.
- Experience working in a Private Equity environment preferred.
- Strong stakeholder management skills, with the ability to build and maintain effective relationships
- with executive/ senior leadership and other key stakeholders.
- Excellent communication and presentation skills, with the ability to clearly articulate project status,
- risks, and issues to diverse audiences.
- Experience in risk management and the ability to proactively address project challenges.
- PMP or similar project management certification is preferred.
- Why Granicus?
- At Granicus, we believe in building diverse, inclusive teams. We encourage you to apply even if you don’t meet
- every requirement listed above but are excited about the opportunity and willing to learn. We may have other
- roles that could be a perfect fit for your skills and experience.
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and
Availability (CIA) of Granicus information assets in accordance with the company's information security
program.
TRAVEL REQUIREMENT
Up to 10 %
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
