Great opportunity for a dynamic Customer Service Representative to join a fast-paced and rapidly growing startup creating the future of wellness in Australia and beyond.
- One of Australia’s fastest-growing and most exciting startups
- Mission-led company with tens of thousands of customers
- Be part of a world-class team building a global wellness brand
Full-time / Night Shift (US Time zone) / Manila / Starting ASAP
About the company
Imagine a world where you could get the best services and products in wellness delivered to you with the tap of a button. That’s what we’re building at Blys.
We are on a mission to improve the quality of life and overall happiness for people around the world by providing easy access to wellness & self-care. We bring the best treatments to your door, by seamlessly connecting you to qualified & independent professionals in wellness, fitness and beauty.
This also means empowering self-employed professionals to create flexible, safe and reliable income opportunities for themselves who earn millions of dollars every year through our platform.
With over 15,000 5-star ratings and a community of 100,000 customers, Blys is the #1 on-demand booking platform for wellness services in Australia, New Zealand, the US, and the UK.
We've achieved amazing things and had incredible growth to date, but we’re only beginning. We are now looking for an outstanding Customer Service Representative to help our customers achieve their wellness goals.
About the role
- Process / handle bookings and enquiries in a timely and professional manner - within target response and resolution times
- Answer phone calls, respond to emails, live chats and social media
- Provide clients / customers with the information to address enquiries
- Update the company's knowledge base and Help Center (as required)
- Outbound calls and emails (as required)
- College-level education
- Must have exceptional communication skills (verbal and written)
- Preferably with a Sales Background
- Friendly and approachable - can build rapport with clients quickly
- Positive and can-do attitude; takes initiative to resolve issues and goes beyond to meet customer experience
- Ability to handle difficult clients, good at problem-solving and dispute resolution
- Have excellent attention to detail and is well-organised
- Proactively seeks to find better ways to do things - introduces or recommends operational efficiencies
- Familiar with Google Apps
- Efficient - good at prioritisation and multitasking
- Prior experience in a Customer Support Role, preferably with an Aussie Company and familiar with Australian culture and customers.
- Competitive monthly basic salary
- 20 days paid annual leave
- Work-life balance
- Opportunity for growth and training
- Friendly and collaborative working environment
- And more:
If this is you, we want to hear from you! Apply via the link. (strictly no agencies) Our hiring process is:
- Submit your application
- Initial screening and interview
- Final interview
- If successful, we formalise with a permanent full-time contract and welcome you to the Blys fam!
