Remote Scouter

We are looking for a stellar technical content strategist/architect for our product documentation and learning content. 

In this role, you will lead designing, developing, and maintaining content strategies and structures that ensure our product information is accessible, engaging, and well-organized across our Documentation and Education offerings. 

You will work closely with various teams, including Documentation, Education, Design, Product Management, and Development, to create cohesive and user-centric content experiences. The role requires a strong understanding of structured content, content management and governance, user experience design, and information architecture principles.

To succeed in this role, you must have excellent communication skills, strong technical skills, and a hands-on approach. Expect to work in a fast-changing, flexible environment, where collaboration is key.  

• Content Strategy Development: Create and implement content strategies that align with business and product goals, and meet the needs of our users, which include business analysts, technical consultants, and programmers.
• Information Architecture: Design and manage content structures, content models, and taxonomies to ensure content is logically organized easy to navigate, reference, and reuse where appropriate. 
• Content Management: Define structures and processes in the learning content management system (LCMS) to ensure content is properly organized, categorized, and searchable.
• Content Governance: Build and implement guidelines, standards, and best practices for content creation, maintenance, and archival. 
• Content Audits: Conduct periodic audits of existing content to identify gaps, redundancies, and opportunities for improvement.
• Search Optimization: Review user search data and make recommendations on content organization, topic titles,  SEO, and metadata to help users find the right answers.  Ensure content is optimized for search engines to increase visibility and traffic.
• Content Experience Design: Collaborate with designers to build great content experiences for our users. 
• Analytics and Reporting:  Use analytics to measure the effectiveness of content and make data-driven decisions for improvements. Build analytics dashboards as needed.
• User Empathy: Develop an understanding of our applications and platform, and of how our users use them and the challenges they face. 
• Thought Leadership: Stay abreast of industry trends in content development, content management, multi-channel content delivery, content experience, and provide thought leadership on integrating new approaches as appropriate. Provide training and support to content creators and other stakeholders on best practices on content creation and organization. 

• At least seven years of experience working on B2B enterprise content in a high-tech industry, preferably in a SaaS environment. At least three years of content strategy or IA experience.   
• Ability to analyze data and metrics and to derive insights that inform content strategy decisions.
• Solid understanding of content authoring flows, content governance, and publishing/delivery tools and processes.
• Understanding of structured content (such as DITA, MarkDown, XML), content architecture, content audits, metadata, taxonomy, search optimization principles.
• Proficiency with source control systems (such as Git), learning content management systems (such as Xyleme), familiarity with HTML/CSS, and analytics tools (such as Google Analytics and Pendo).
• Experience architecting and reorganizing large content sets.
• High technical aptitude to understand our complex products, applications, and platform, and the needs of our users. 
• Demonstrated understanding of emerging technologies and trends in the content landscape.
• Proven success collaborating with and driving change across diverse global teams in a matrixed environment.
• Ability to prioritize effectively and manage multiple projects simultaneously.
• Excellent interpersonal, written, and oral communication skills.

• The Information Experience (IX) team creates and publishes technical content that helps our users successfully deploy, customize, and use our applications.
• Our audience includes business analysts, technical consultants, and programmers.
• We are passionate about customer success.
• We strive to create a great information experience for our users by providing them the right information when and where they need it.

• An open, collaborative, and supportive work environment
• Peers who are dedicated to creating high-quality user-centered content
• Opportunities to drive and to participate in initiatives to improve the information experience for our users
• Freedom to experiment, innovate, and to learn best practices and new technologies

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About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.