HackerOne is the global leader in human-powered security, harnessing the creativity of the world’s largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.
Manager, IT
Position Summary
As the IT Manager, you’ll be a strategic leader responsible for overseeing our IT help desk and managing a team of IT professionals. You’ll play a key role in shaping our IT operations, developing scalable systems, and implementing secure, reliable technology solutions to support HackerOne’s growth and mission. This role offers an opportunity to drive impactful initiatives that enhance our digital-first environment and enable seamless collaboration across global teams.
What You Will Do
Lead the IT help desk function, ensuring high-quality, responsive support across HackerOne’s distributed workforce.
Oversee day-to-day IT operations, focusing on security, device management, identity management, and network stability.
Develop and execute a scalable IT systems roadmap aligned with company objectives and requirements.
Lead and mentor a team of IT professionals, fostering growth, engagement, and accountability.
Collaborate with cross-functional teams, including Product Engineering, Security, and Compliance, to support key projects and initiatives.
Manage relationships with third-party vendors, negotiate contracts, and ensure the efficiency of services.
Establish performance metrics and drive continuous improvement initiatives to enhance the employee experience and IT service quality.
Ensure compliance with industry standards and regulations, such as GDPR, HIPAA, and PCI
Develop and maintain identity and access management (IAM) frameworks and processes, ensuring appropriate user access controls, authentication mechanisms, and authorization policies
Minimum Qualifications
3+ years of people management experience, with a focus on coaching and performance management
5+ years of progressive IT engineering & security experience in a growth-based, B2B organization, preferably with public company and/or IPO preparation experience
Experience of strategic, cross-functional technical leadership, with a demonstrated history of execution excellence
Familiarity with identity management frameworks and technologies, such as LDAP, OAuth, and SAML
Experience leading and managing IT operations to ensure the department aligns with the business objectives of the organization
Must be based remotely in the United States. HackerOne is a digital-first company. This model offers our employees flexibility in time and location. All employees must be able to work and excel in a remote environment.
Preferred Qualifications
Excellent problem-solving and decision-making abilities
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Excellent project management and execution skills but also hands-on and willing to engage in support and security incidents
HackerOne is a digital first company, and all employees must be able to work and excel in a remote environment
Compensation Bands:
$150K – $170K • Offers Equity
#LI-Remote
#LI-BS1
We are a Circle Back Initiative Employer and commit to responding to every applicant.
We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).
Employment at HackerOne is contingent on a background check.
HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.
This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.
For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.
HackerOne Values
HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.