HackerOne's mission is to empower the world to build a safer internet. HackerOne is the global leader in human-powered security. We leverage human ingenuity to pinpoint the most critical security flaws across your attack surface to outmatch cybercriminals. HackerOne’s Attack Resistance Platform combines creative human intelligence with the latest artificial intelligence to help organizations reduce risk and transform their businesses with confidence.
Location: Must be based remotely on the East Coast.
Position Summary
HackerOne is seeking a highly motivated, proactive, and detail-oriented People Operations Associate to join our team. This individual will play a crucial role in supporting our global workforce, focusing on executing compliant, streamlined, and efficient people processes. This individual also shares a deep connection to our core values of respecting all people, transparency, teamwork, executing with excellence, and always leading with integrity.
As a People Operations Associate, you will ensure a seamless employee experience, supporting various people processes and maintaining compliance with local laws and global policies. Your experience in onboarding, offboarding, policy management, and process improvement will contribute to our success as a global organization.
If you thrive in a dynamic, fast-paced environment and are passionate about process streamlining and automation, this role is for you.
What You Will Do
Employee Lifecycle: Administer comprehensive onboarding, offboarding, and internal mobility, ensuring a smooth and positive experience for new, existing, and departing employees.
Shared Services: Act as a point of contact for employee inquiries, triage and respond to People Team support tickets, meeting SLAs and encouraging self-service solutions.
Project Tasks and OKR Support: Contribute to achieving organizational objectives through project and task execution.
Process Improvement and Automation: Continuously evaluate people processes, identify opportunities for improvement, and implement automation solutions.
Administrative Excellence: Own and execute administrative tasks related to onboarding, offboarding, employment verifications, data entry, data reporting and audits with precision, ensuring all routine tasks are completed to a high standard and data integrity is always maintained.
Documentation and Communication: Maintain a documentation mindset, ensuring processes and communications are appropriately documented and shared on our internal systems.
Minimum Qualifications
Minimum of 2 years of operations experience in a similar role
Employment Law and Compliance: Familiarity with laws and compliance requirements globally, especially the United States.
Shared Services: Experience using a ticketing platform (we use FreshService)
Lean Team Experience: Ability to thrive in a lean team environment, being resourceful and adaptable.
Cross-Functional Collaboration: Proven ability to work effectively across different teams and departments, fostering a collaborative work environment and achieving common goals.
Must be based remotely on the east coast. HackerOne is a digital-first company. This model offers our employees flexibility in time and location. All employees must be able to work and excel in a remote environment.
Preferred Qualifications
HRIS: Excellent understanding of administration and business process within Workday
People Operations: Experience executing, collaborating, or implementing on people-centric initiatives
Global HR Experience: Prior experience working with an Employer of Record (EOR) and managing employees outside of the United States.
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We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).
Employment at HackerOne is contingent on a background check.
HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.
This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.
For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.
HackerOne Values
HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.