Description
Company : Highmark Health Job Description : JOB SUMMARY This is a highly strategic role that provides opportunities to oversee and manage the social media strategy, content development and execution and manage relationships with key business partners. Strategizes and creates comprehensive, cross-platform, high-quality social-media communications for Highmark health plan members and other target audiences. Assists in all aspects of social-media marketing, including content/SEO strategy, content calendaring and publishing, social networking and client management, and reporting/analytics. Consults with internal departments and programs to develop marketing plans and content for social channels. Develops and shares expertise in social platforms, trends and technologies. Job Description JOB SUMMARY Strategizes and creates comprehensive, cross-platform, high-quality social-media communications for Highmark health plan members and other target audiences. Assists in all aspects of social-media marketing, including content/SEO strategy, content calendaring and publishing, social networking and client management, and reporting/analytics. Consults with internal departments and programs to develop marketing plans and content for social channels. Develops and shares expertise in social platforms, trends and technologies. ESSENTIAL RESPONSIBILITIES Strategizes social-media marketing plans and activities for Highmark health services -- including content strategy, SEO, advertising, and “voice” on different social platforms -- to meet business objectives and customer needs. Applies market-research, social-listening, and health-plan member insights to develop and execute customer-centric content strategy. Develops innovative approaches to drive social engagement, brand affinity and customer loyalty, especially in a health-reform marketplace. Advises and collaborates with a wide range of internal and external clients, including program managers, subject matter experts, digital/marketing specialists, and community partners, on social-media marketing. Meets regularly with clients and other stakeholders to understand business objectives, develop targeted social campaigns or content, and report on tactics and outcomes. Markets social media platforms and capabilities internally and externally. Represents social media team at workshops, conferences, and other sessions. Serves as lead or editor of a social channel, managing daily content and interactions, while also contributing ideas and content across other social platforms. Conceptualizes, researches, drafts, circulates for review, and/or publishes daily social content. Sources and selects photos, videos, and other multimedia for social. Launches and tracks social campaigns and promotions. Ensures that all content adheres to business objectives, SEO principles, voice guidelines and brand standards. Manages social listening as well as conversations with customers and other stakeholders in social channels. Responds to and tracks inquiries, including after business hours as needed, and collaborates with customer-service teams and other internal teams to address them. Participates in online communities and also networks with peers, partners, thought leaders, and influencers on social. Evolves Highmark’s social platform, helping to prioritize and launch new channels, including submitting proposals to social governance committee, collaborating with digital and IT teams, and developing launch plans and best practices or instructional documentation. Benchmarks peers, competitors, and other high performers on social. Researches and reports on emerging social platforms and technologies as well as social, digital, and healthcare trends. Measures social activities, analyzes metrics and develops monthly reports for clients, peers and management. Other duties as assigned. QUALIFICATIONS Minimum Bachelor’s degree 5 years in Social media 5 years of Writing and Editing 5 years Marketing Preferred Master’s degree Digital or other advertising agency experience Health care industry experience Retail marketing experience Blogging experience Graphic design experience HTML experience HootSuite Enterprise, ShortStack, WordPress, and/or PhotoShop experience SKILLS Knowledge of social media platforms and digital marketing Strategic-, creative- and critical-thinking skills Research, interviewing, writing, editing and proofreading skills Organizational and project management skills Interpersonal, communication and client -management skills Resourceful and detail oriented Customer and client focused Ability to multitask, prioritize and work under pressure in fast-paced environment Ability to work independently but with strong process and team orientation Ability to problem-solve and deal with urgent communication issues Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Constantly Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. EEO is The Law Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.