About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About this Role:
This is a high impact and high visibility role, where you will represent the company as you work with customers to ensure they fully realize the value of the Highspot solution. You’ll be a founding member of the Account Management Team and play a pivotal role in helping shape how we deliver world class Account Management. We are obsessed with making heroes out of our customers and with the support of your Services Executive you will own driving this initiative. Success Planning, value driving and creating and expanding customer relationships will ensure your success in this role. If this sounds like something that excites you, we welcome your application.
- Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business.
- Create and nurture executive relationships to ensure business alignment with Highspot
- Partner with the Services team to ensure the highest level of customer satisfaction
- Collaborate cross functionally and advocate the needs of your customers
- Identify additional value opportunities for your customers to drive revenue growth across your account base
- Manage the customer renewal process with commercial acumen that is beneficial to both the customer and Highspot
- Meet and exceed all quarterly and annual revenue targets
- A proven customer-facing professional with experience servicing commercial/mid-market accounts
- 5+ years of Account Management or Customer Success experience
- Able to quickly map complex business requirements to product use cases
- A desire to improve your organization and those around you
- Able to demonstrate a sense of urgency and manage your customer pipeline strategically
- Able to drive the execution of renewal, expansion discussions and negotiate effectively
- Demonstrate the ability to save and renew at risk customers
Benefits
Competitive compensation including equity so you feel like you have a piece of the pie
Flexible Leave Balance
Holiday week off between Christmas and New Year
Company social events throughout the year
Meaningfully contribute to a compelling vision
Quarterly Recharge Fridays (paid days off for mental health recharge)
Professional development opportunities through LinkedIn Learning
Access to Coaches and Therapists through Modern Health
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
