The House of Mercier is thrilled to present an exciting opportunity for Customer Service Representatives specifically for Hilton Hotels. This remote position allows you to work from the comfort of your home while providing exceptional service to patrons of one of the world’s leading hospitality brands. As a Customer Service Representative, you will be the first point of contact for guests, assisting with inquiries, reservations, and any issues they may encounter during their stay. Your role is crucial in maintaining the esteemed reputation of Hilton Hotels by delivering impeccable service and ensuring customer satisfaction. If you are passionate about hospitality, possess excellent communication skills, and are eager to provide outstanding support to guests, we invite you to join our team at The House of Mercier!
Responsibilities
- Engage with guests via phone, email, and live chat to handle inquiries, reservations, and provide information about Hilton Hotels and its services.
- Address guests' issues and concerns promptly and professionally, ensuring a satisfying resolution.
- Assist with managing bookings and adjustments as needed to facilitate a seamless customer experience.
- Document all customer interactions accurately for quality assurance and follow-up purposes.
- Collaborate with team members and hotel staff to enhance service delivery and guest satisfaction.
- Participate in training sessions to stay updated on Hilton Hotels' offerings and service standards.
- Previous experience in customer service, particularly in the hospitality or hotel sector, is preferred but not mandatory.
- Exceptional communication skills in English, both verbal and written.
- A friendly and professional demeanor when dealing with guests.
- Proficiency in using computers and customer service software.
- Strong problem-solving skills and the ability to work under pressure.
- Attention to detail and a commitment to providing excellent service.
- Ability to work independently and manage time effectively in a remote environment.
- Flexibility to work various shifts, including evenings and weekends, as required.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
