The House of Mercier is proud to partner with Hilton to offer an exceptional opportunity for a Customer Service Representative for Hilton. This position allows you to work remotely from anywhere in the world, making it a perfect fit for individuals seeking flexibility in their work environment. As a Customer Service Representative for Hilton, you will play a crucial role in providing an outstanding customer experience by assisting guests with their inquiries related to hotel reservations, amenities, services, and more. Your ability to communicate effectively and deliver top-notch service will make a significant difference in the guests’ stays and their overall satisfaction. If you are passionate about customer service and want to be part of a world-renowned brand, we invite you to apply with The House of Mercier!
Responsibilities
- Assist customers through multiple communication channels (phone, email, live chat) with inquiries about Hilton's services and offerings.
- Manage hotel reservations, modifications, and cancellations while ensuring a seamless customer experience.
- Provide accurate information regarding Hilton's hotels, amenities, rewards program, and promotions.
- Handle guest complaints and issues with professionalism, aiming to resolve them effectively and enhance guest satisfaction.
- Document customer interactions accurately for reference and quality assurance purposes.
- Participate in ongoing training to stay updated on Hilton’s services and policies.
- Collaborate with team members to improve service delivery and customer interaction quality.
- Previous experience in customer service is preferred, especially in the hospitality industry.
- Excellent communication skills in English, both verbal and written; additional language skills are a plus.
- A strong customer-oriented mentality with a passion for making guests feel valued and satisfied.
- Ability to problem-solve and manage time effectively in a fast-paced environment.
- Basic computer skills and proficiency in using customer service software.
- A reliable internet connection and a suitable workspace for remote work.
- Willingness to work flexible hours, including evenings and weekends, to accommodate guest needs.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
