The House of Mercier is excited to present an incredible opportunity for individuals looking to start their careers in customer service as a Customer Service Representative. This position offers the flexibility to work remotely from anywhere in the world, making it a perfect fit for those seeking work-life balance. We welcome applicants from all backgrounds, as no prior experience is necessary! In this role, you will be responsible for engaging with customers, addressing their inquiries, and providing them with exceptional support and service. Our ideal candidate is enthusiastic, eager to learn, and dedicated to creating a positive experience for our customers. If you're ready to launch your career in a supportive and dynamic environment, we invite you to apply today and become part of The House of Mercier team!
Responsibilities
- Assist customers through various communication channels (such as phone, email, and live chat) to respond to inquiries and resolve issues.
- Provide accurate information about our products and services, ensuring customers have all the details they need.
- Handle customer complaints with empathy and professionalism, striving for a positive resolution.
- Maintain thorough documentation of customer interactions to support continuous improvement.
- Participate in training sessions to grow your skills and knowledge of our products and services.
- Collaborate with team members to enhance processes and improve overall customer service quality.
- No previous customer service experience is required; a positive attitude and eagerness to learn are essential.
- Strong communication skills in English, both written and verbal.
- A friendly and approachable demeanor, with the ability to connect with customers.
- Basic computer skills and a reliable internet connection for remote work.
- Ability to work independently and manage time effectively.
- Commitment to delivering excellent customer service and understanding customer needs.
- Flexibility to work various shifts, including evenings and weekends, as needed.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
