Description
The House of Mercier is excited to offer a unique opportunity for a Customer Success Agent position that allows you to work remotely! This entry-level role is perfect for individuals looking to kickstart their career in customer service, with no prior experience required. You will play a key role in supporting our valued customers, ensuring they have a delightful experience with our prestigious jewelry brand. As a Customer Success Agent, you will engage with clients via various communication channels, assisting them with inquiries, providing product information, and nurturing relationships that reflect our commitment to excellence.
Responsibilities
- Provide exceptional customer service through phone, email, and chat interactions.
- Assist customers with inquiries, product information, and order tracking, ensuring a seamless experience.
- Learn about our luxury jewelry products to effectively communicate features and benefits to clients.
- Help resolve customer issues and concerns in a timely and professional manner.
- Gather feedback from customers to enhance service delivery and product offerings.
- Maintain accurate documentation of customer interactions and transactions.
- Collaborate with team members to ensure consistent and high-quality service.
Requirements
- No previous experience in customer service is required; a willingness to learn is essential.
- Strong communication skills, both written and verbal.
- Ability to work independently in a remote setting and manage time effectively.
- Passion for helping others and a customer-focused attitude.
- Basic computer skills and familiarity with online communication tools.
- Enthusiasm for luxury jewelry and a desire to learn about the industry.
- Flexibility to work varied hours as needed to accommodate customer demands.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks
