Description
The House of Mercier is excited to offer a remote opportunity for a Dutch Speaking Customer Support Agent based in Greece! In this role, you will connect with our clientele across various platforms to provide exceptional support to Dutch-speaking customers. Your primary responsibility will be to assist with inquiries, facilitate bookings, and resolve any issues that may arise, all from the comfort of your own home. If you have a passion for customer service and a knack for problem-solving, we want to hear from you!
Responsibilities
- Respond to Dutch-speaking customer queries via phone, email, and chat in a timely and professional manner.
- Assist with travel-related bookings, modifications, and cancellations efficiently.
- Provide comprehensive information about destinations, activities, and travel logistics.
- Address and resolve customer concerns to ensure a positive experience.
- Document all customer interactions in our systems for reference and follow-up.
- Work collaboratively with team members to share insights and improve the overall service quality.
- Stay updated on the latest travel industry trends and company offerings.
Requirements
- Fluency in Dutch and English; any additional languages are a bonus.
- Experience in customer support, especially in tourism or hospitality, is an advantage.
- Outstanding communication skills and a customer-centric mindset.
- Strong multitasking abilities and adaptability in a remote working environment.
- Excellent problem-solving skills and attention to detail.
- Familiarity with customer management systems and online communication tools.
- Ability to work flexible hours based on client needs.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
