Description
The House of Mercier is excited to offer a position for a Dutch Speaking Customer Support Representative for a leading fashion retailer in Greece. In this role, you will play a vital part in delivering exceptional service to our fashion-conscious clientele. Your fluency in Dutch will enable you to assist customers with inquiries related to products, orders, and returns, ensuring they feel valued and heard. Join our vibrant team and help shape the shopping experience for our customers!
Responsibilities
- Engage with customers in Dutch through various channels, including phone, email, and live chat, to provide product information and support.
- Assist customers with orders, tracking shipments, and processing returns or exchanges.
- Resolve customer issues and complaints in a timely and professional manner.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.
- Stay updated on fashion trends, product offerings, and company policies to provide informed assistance.
- Contribute to initiatives aimed at enhancing the overall customer experience in the fashion retail space.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Previous experience in customer support, especially in retail or fashion, is preferred.
- Strong communication skills and a passion for helping customers.
- Ability to manage inquiries and resolve issues effectively and empathetically.
- Familiarity with e-commerce platforms and customer service tools.
- A proactive mindset with a focus on customer satisfaction.
- A collaborative team spirit with the ability to work independently.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
