Description
The House of Mercier is excited to announce a remote opportunity for a Dutch Speaking IT Support Specialist based in Athens (Remote in Greece). This role is ideal for individuals who thrive in a technology-driven environment and are dedicated to delivering exceptional customer service. As a vital member of our IT support team, you will assist our Dutch-speaking clients by resolving their technical inquiries and issues efficiently. If you are customer-focused and passionate about technology, this is the perfect opportunity for you to work from home while contributing to our clients' success!
Responsibilities
- Provide outstanding IT support to Dutch-speaking customers via phone, email, and chat from a remote location.
- Identify, troubleshoot, and resolve hardware and software problems effectively.
- Document all client interactions and technical solutions in our ticketing system.
- Collaborate with other technical teams to escalate complex issues and ensure timely resolutions.
- Educate clients on the effective use of our IT services and products.
- Assist in updating support documentation and knowledge base materials in Dutch.
- Conduct follow-ups with clients post-resolution to confirm their satisfaction and address any further concerns.
Requirements
- Fluency in Dutch and English, both written and verbal; knowledge of additional languages is a benefit.
- Experience in IT support or a customer-facing technical role is preferred.
- Strong problem-solving skills and a knack for troubleshooting technical issues.
- Excellent communication and interpersonal skills.
- Familiarity with IT support systems, ticketing tools, and remote support technologies.
- A collaborative team player with a positive attitude and a commitment to customer service.
- A proactive approach to learning and a genuine interest in technology.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
