The House of Mercier is thrilled to offer an exciting opportunity for Finnish Speaking Customer Support Representatives to join our prestigious client, a renowned luxury jewelry brand. This role is remote, allowing you to work from the comfort of your home in Greece while being part of a dynamic and supportive team. As a Customer Support Representative, you will be instrumental in providing high-quality assistance to our Finnish-speaking customers. Your primary responsibilities will include addressing inquiries, resolving issues, and delivering information about our exquisite product offerings. If you are passionate about providing outstanding customer service and have a keen interest in luxury jewelry, this role is perfect for you. Join us in our mission to enhance customer satisfaction and uphold the exceptional standards of our esteemed brand.
Responsibilities
- Provide exceptional customer support to Finnish-speaking clients through various communication channels such as phone, email, and chat.
- Handle customer inquiries related to product information, order tracking, and returns.
- Resolve customer complaints and issues in a prompt and professional manner.
- Process orders accurately and maintain comprehensive records of customer interactions.
- Educate customers on product features and assist with personalized recommendations.
- Collaborate with team members to implement customer service improvements and enhance the overall customer experience.
- Foster positive relationships with clients by ensuring proactive communication and high-quality service delivery.
- Fluency in Finnish (both written and spoken) is essential; knowledge of English is advantageous.
- Previous experience in customer service or retail is preferred, particularly in the luxury or fashion industry.
- Outstanding verbal and written communication skills with a customer-focused approach.
- Strong problem-solving abilities and commitment to delivering exceptional service.
- Ability to work independently and thrive in a remote work environment.
- Familiarity with customer service software and tools is a plus.
- A genuine passion for luxury jewelry and understanding of industry trends will be beneficial.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
