The House of Mercier is excited to offer fantastic opportunities for Flemish Speaking professionals looking for remote work from anywhere in the world. Our company values diversity and aims to create a vibrant team where each member can thrive, no matter their location. In this role, you will engage with clients and customers, providing excellent support and ensuring their needs are met in a timely and efficient manner. If you're passionate about using your language skills in a dynamic and supportive environment, we invite you to join our team!
Responsibilities
- Provide outstanding customer service and support to Flemish-speaking clients.
- Handle client inquiries via email, phone, and live chat, ensuring prompt and accurate responses.
- Resolve customer concerns and complaints effectively to uphold a high standard of satisfaction.
- Document all interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to improve service delivery and streamline processes.
- Stay updated on company products, promotions, and industry trends to provide valuable information to clients.
- Work towards achieving individual and team performance goals related to service quality.
- Fluency in Flemish and English, both written and spoken.
- Prior experience in customer service or a related field is preferred.
- Strong communication skills with a passion for customer satisfaction.
- Ability to manage problems effectively and provide timely solutions.
- Self-motivated and capable of working independently in a remote setting.
- Experience with customer service software and CRM applications is advantageous.
- Flexible to work in various time zones as required by the team's needs.
* The opportunity to work from the comfort of your home. A perfect work-life balance.
* Being part of a multicultural team with a diverse background.
* A long term commitment with the opportunity for progression.
* Prompt payment on a monthly basis.
* Various incentive and bonus payout structures based on performance and time.
* Personalised training with access to our web based knowledge library.