The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a German Speaking Customer Service Representative for E-Commerce to join our dynamic team. In this role, you will have the opportunity to engage with clients in the German-speaking market, providing exceptional service and support for our e-commerce platforms. As a Customer Service Representative, you will act as the frontline ambassador for our brand, ensuring customer satisfaction and fostering lasting relationships. The ideal candidate will possess strong communication skills in both German and English, coupled with a passion for delivering an outstanding customer experience. If you are motivated, enthusiastic, and thrive in a fast-paced environment, this is an exciting opportunity to advance your career and make an impact within a global recruitment agency that values talent and strives for excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide support for customers navigating e-commerce platforms and assist with technical issues.
- Resolve customer complaints efficiently and effectively while ensuring customer satisfaction.
- Communicate product information, promotions, and policies clearly to customers.
- Track and document customer interactions and feedback in the CRM system.
- Collaborate with various departments to enhance the customer experience and streamline processes.
- Continuously seek opportunities to improve service quality and promote our brand values.
- Fluency in German and English, both written and spoken is essential.
- Proven experience in a customer service or support role, preferably in an e-commerce environment.
- Excellent communication and interpersonal skills to build rapport with customers.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively in a fast-paced work environment.
- Familiarity with CRM software and e-commerce platforms is a plus.
- Flexibility to work various shifts, including weekends and holidays as needed.
Monthly Salary
2 Extra Salaries Per Year
Fully Paid Training
Monthly Performance Bonus
Private Insurance
And More...
