Description
The House of Mercier is thrilled to offer a unique opportunity for an Italian Speaking Customer Support Representative, with the flexibility to work remotely from Greece. In this role, you will be the first point of contact for our Italian-speaking customers, providing exceptional support and assistance with their inquiries. Your expertise in customer service and fluency in Italian will help us ensure a high-quality experience for our clients.
Responsibilities
- Provide outstanding customer support to Italian-speaking clients through various channels, including phone, email, and chat.
- Assist with inquiries regarding products, services, and account management.
- Resolve customer issues and complaints promptly, striving for the highest level of customer satisfaction.
- Document all interactions accurately and maintain detailed records of inquiries and resolutions.
- Collaborate with team members to share best practices and improve service delivery.
- Stay informed about product updates and industry trends to provide knowledgeable assistance.
- Contribute to initiatives designed to enhance the overall customer experience and engagement.
Requirements
- Fluency in Italian and English, both written and spoken.
- Previous experience in customer support or a related field is preferred.
- Excellent communication skills with a focus on delivering exceptional service.
- Proficient in troubleshooting customer inquiries and providing effective solutions.
- Ability to work independently and manage time effectively while working remotely.
- A proactive attitude with a desire to learn and grow in a customer-centric environment.
- Strong team player, committed to enhancing customer satisfaction and loyalty.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
