The House of Mercier is excited to announce an amazing opportunity for Italian Speaking Jobs that allow you to work remotely from anywhere in the world! We are looking for passionate individuals fluent in Italian, dedicated to providing exceptional customer service and support. In this role, you will engage with Italian-speaking clients, assisting them with inquiries related to our services and products. This is a fantastic chance to join our dynamic team while enjoying the flexibility of remote work from your preferred location!
Responsibilities
- Offer outstanding customer support to Italian-speaking clients through various communication channels, including phone, email, and chat.
- Assist clients with inquiries regarding our products and services, ensuring a smooth and positive experience.
- Resolve customer issues and complaints with effective solutions and follow-up.
- Document customer interactions accurately within the customer management system.
- Collaborate with internal teams to enhance service delivery and improve client satisfaction.
- Stay informed about our offerings and industry trends to better serve clients.
- Participate in training and development opportunities to grow your skills and expertise.
- Fluency in Italian and proficiency in English; knowledge of additional languages is a plus.
- Previous experience in customer service or a related field is preferred.
- Exceptional communication skills and a client-focused approach.
- Strong problem-solving abilities and attention to detail.
- Self-motivated and able to work independently in a remote environment.
- Proficiency in customer service software and CRM tools is advantageous.
- Willingness to learn and adapt in a fast-paced, remote work setting.
* The opportunity to work from the comfort of your home. A perfect work-life balance.
* Being part of a multicultural team with a diverse background.
* A long term commitment with the opportunity for progression.
* Prompt payment on a monthly basis.
* Various incentive and bonus payout structures based on performance and time.
* Personalised training with access to our web based knowledge library.