Description
The House of Mercier is excited to offer an opportunity for an Italian Speaking Technical Support Representative to work remotely from Greece. This role is perfect for individuals who are passionate about helping customers solve their technical issues while providing outstanding service. You will assist our Italian-speaking customers with their inquiries, ensuring they receive the high-quality support they deserve.
Responsibilities
- Provide exceptional technical support in Italian through various communication channels, including phone, email, and chat, resolving customer inquiries and issues efficiently.
- Assist customers with product installation, configuration, and usage to ensure a seamless experience.
- Diagnose and resolve technical problems, escalating complex issues to specialized teams as necessary.
- Document customer interactions accurately, maintaining detailed records of inquiries and resolutions.
- Collaborate with product and engineering teams to convey customer feedback and recommend service improvements.
- Stay well-informed about product developments, industry trends, and best practices to provide knowledgeable support.
- Contribute to the development and updating of support documentation and resources to enhance customer self-service.
Requirements
- Fluency in Italian and English, both written and spoken.
- Prior experience in technical support or customer service, preferably in a technology-oriented company.
- Strong problem-solving abilities and a commitment to providing exceptional customer service.
- Excellent communication skills that demonstrate clarity, empathy, and patience.
- Familiarity with support ticketing systems and CRM tools is advantageous.
- Self-driven and capable of working effectively in a remote environment.
- A positive attitude with a proactive approach to addressing customer needs and enhancing their experience.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....