Description
The House of Mercier is excited to offer a position for Nordic Speaking Customer Support Representatives specializing in online travel services, available remotely from Greece. This dynamic role requires you to assist our Nordic-speaking customers with inquiries related to their travel plans, ensuring they receive outstanding support throughout their journey. You will play a vital role in enhancing the customer experience by providing clear guidance and solutions.
Responsibilities
- Communicate with customers in Nordic languages (Danish, Swedish, Norwegian, or Finnish) through various channels, including phone, email, and chat, addressing travel-related inquiries.
- Assist clients with booking processes, itinerary adjustments, and cancellations, ensuring they understand policies and procedures.
- Effectively manage customer complaints and feedback, striving for prompt resolutions and maintaining high satisfaction levels.
- Document and keep detailed records of customer interactions and inquiries.
- Collaborate with travel partners and internal teams to resolve complex booking issues efficiently.
- Stay informed about current travel trends and company services to provide knowledgeable assistance.
- Contribute to initiatives aimed at improving customer experience and building loyalty in the online travel sector.
Requirements
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) and English, both written and spoken.
- Previous experience in customer support, particularly in the online travel industry, is highly desirable.
- Excellent communication skills with a passion for delivering high-quality customer service.
- Ability to effectively troubleshoot customer issues and provide timely solutions.
- Familiarity with online travel systems and customer service software is a plus.
- Self-motivated and comfortable working independently in a remote setting.
- A proactive team player dedicated to enhancing customer satisfaction and engagement.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
